About the Role Our client, a leading provider of commercial property services, is seeking an experienced and dynamic Commercial Cleaning Services Manager to oversee operations for a portfolio of properties in the metropolitan area of Zapopan, Jalisco. This role is responsible for ensuring the highest standards of cleanliness, hygiene, and client satisfaction across various commercial sites. The Manager will lead a team of cleaning supervisors and staff, manage budgets, implement operational strategies, and foster strong client relationships. This position offers a Hybrid work model, allowing for a blend of office-based strategic planning and remote administrative duties, with essential on-site presence for supervision and client meetings in Zapopan and surrounding areas. We are looking for a results-oriented leader with a passion for service excellence and a proven ability to manage complex cleaning operations.
Key Responsibilities
- Develop and implement comprehensive cleaning programs and service standards for commercial clients.
- Manage, train, and motivate cleaning supervisors and staff to achieve optimal performance.
- Oversee budgeting, financial planning, and cost control for cleaning operations across the portfolio.
- Conduct regular quality inspections of all service sites, ensuring adherence to standards and client expectations.
- Build and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.
- Manage inventory of cleaning supplies, equipment, and uniforms, ensuring efficient procurement and utilization.
- Ensure compliance with all health, safety, and environmental regulations.
- Implement new technologies and best practices to enhance service efficiency and effectiveness.
- Develop and manage staff schedules, ensuring adequate coverage for all contracted services.
- Analyze performance metrics and provide regular reports to senior management.
Requirements
- Minimum of 6 years of experience in managing commercial cleaning services or facility management, with leadership responsibilities.
- Proven track record in developing and implementing successful cleaning programs and operational strategies.
- Strong understanding of cleaning techniques, equipment, chemicals, and industry best practices.
- Excellent financial acumen, including budget management and cost control experience.
- Exceptional leadership, team management, and interpersonal skills.
- Strong client relationship management abilities.
- Proficiency in MS Office Suite and experience with cleaning management software.
- Knowledge of relevant health, safety, and environmental regulations.
- Ability to work effectively in a Hybrid environment, balancing remote work with on-site responsibilities in Zapopan, Jalisco.
- Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
Benefits
- Competitive salary with performance-based bonuses and incentives.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for professional growth and career advancement in a growing company.
- The flexibility of a Hybrid work arrangement in the vibrant area of Zapopan, Jalisco.
- Be a key player in shaping the client experience for prominent commercial properties.
- Access to ongoing training and development programs.