Gerente De Restaurante

Hyatt; Cuernavaca; Hybrid; MXN 600,000 - 800,000; Full time

Benefits offered by this job

Fully remote role

Professional development opportunities

Job summary

Hyatt seeks a highly motivated Remote Restaurant Manager to oversee operational and quality standards from a remote-first perspective. You will mentor virtual restaurant teams, implement remote strategies, and use data analytics to monitor KPIs, driving improvements and ensuring brand consistency.

Based from Cuernavaca, Morelos, MX, the role is fully remote. The ideal candidate has 4+ years in restaurant management, strong leadership, and a solid grasp of health and safety regulations.

Qualifications

• Minimum 4 years experience as a Restaurant Manager or in a senior operations role within hospitality.
• Ability to lead and manage teams remotely using digital tools and platforms.
• Strong understanding of restaurant operations, financial management, and quality control.
• Analytical mindset with data-driven decision making.
• Proficiency with POS systems and restaurant management software.

Responsibilities

• Develop and implement remote operational strategies to maintain high service standards and customer satisfaction.
• Virtually manage and mentor restaurant teams, fostering a culture of excellence and continuous improvement.
• Utilize technology and data analytics to monitor KPIs, identify areas for improvement, and implement corrective actions.
• Ensure compliance with health, safety, and sanitation regulations through remote monitoring and training initiatives.
• Collaborate with cross-functional teams to support restaurant operations and initiatives.
• Drive initiatives to enhance customer loyalty and guest engagement through feedback analysis and service enhancements.
• Manage budget adherence and cost control measures through remote oversight of inventory and operational expenses.
• Develop and deliver virtual training programs for staff and management on service protocols and operational procedures.

Skills

Leadership

Communication

Data-driven decisions

Analytical skills

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

POS systems

Restaurant management software

Slack

Zoom

Asana

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Restaurant Manager to oversee the operational and quality standards of their establishments from a remote-first perspective. This role is critical in ensuring a consistent and superior customer experience across all touchpoints, despite the distributed nature of operations. The ideal candidate will be a proactive leader, adept at leveraging technology to manage teams, monitor performance, and drive improvements in service quality and efficiency. This position offers the flexibility to work from anywhere, focusing on strategic oversight and virtual team management. This is a unique opportunity to shape the future of restaurant management in a remote setting, ensuring brand standards are met with precision and dedication, from our base in Cuernavaca, Morelos, MX, though the role is entirely remote.

Key Responsibilities

• Develop and implement remote operational strategies to maintain high service standards and customer satisfaction.
• Virtually manage and mentor restaurant teams, fostering a culture of excellence and continuous improvement.
• Utilize technology and data analytics to monitor key performance indicators (KPIs), identify areas for improvement, and implement corrective actions.
• Ensure compliance with all health, safety, and sanitation regulations through remote monitoring and training initiatives.
• Collaborate with cross-functional teams (marketing, HR, supply chain) to support restaurant operations and initiatives.
• Drive initiatives to enhance customer loyalty and guest engagement through feedback analysis and service enhancements.
• Manage budget adherence and cost control measures through remote oversight of inventory and operational expenses.
• Develop and deliver virtual training programs for staff and management on service protocols and operational procedures.

Requirements

• Proven experience as a Restaurant Manager or in a senior operational role within the hospitality industry (minimum 4 years).
• Demonstrated ability to lead and manage teams remotely using various communication and performance management tools.
• Strong understanding of restaurant operations, financial management, and quality control principles.
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficiency in restaurant management software, POS systems, and virtual collaboration tools (e.g., Slack, Zoom, Asana).
• Exceptional communication, interpersonal, and leadership skills, capable of motivating teams virtually.
• Knowledge of health, safety, and sanitation regulations relevant to the food service industry.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

Benefits

This position offers a competitive salary and comprehensive benefits package. Enjoy the flexibility of a fully remote role, allowing for a better work-life balance. Opportunities for professional development and advancement within a growing company are available. Access to cutting-edge management tools and continuous learning resources will be provided. This role is ideal for a results-oriented manager seeking a modern, flexible work arrangement.