General Manager

AB Living Group; Cancún; Presencial; MXN 1.800.000 - 3.200.000; Jornada completa

Descripción de la vacante

AB Living Group seeks a General Manager for SHA Mexico, a flagship property, to lead luxury hospitality with a global mindset and a local, hands-on approach.

You will drive guest experiences, financial performance, and a values-driven culture while engaging with international clientele and high‑profile stakeholders.

Formación

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or related fields.
• MBA or advanced studies in Wellness Management, Luxury Hospitality, or similar.
• Minimum 15 years in luxury hospitality with 3–5 years in GM/Director of Operations.
• Experience with international ultra‑luxury brands.
• Proven expertise across Rooms, F&B, Finance, and Commercial functions.

Responsabilidades

• Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service and guest experience.
• Drive a hands‑on leadership style, ensuring consistency, operational excellence, and strong culture engagement.
• Foster AB Living Group’s values in the organization: Excellence, Evolution, Honesty, Caring, Happiness.
• Build and retain a high‑performing leadership team delivering results.
• Oversee financial performance including budget execution, revenue management, cost control, and KPIs.
• Ensure the property delivers a seamless guest journey for VIP and international clientele.
• Serve as the public face of the property, engaging with high‑profile guests, stakeholders, and media.
• Promote innovation and continuous improvement to stay at the forefront of luxury wellness hospitality.
• Ensure compliance with all legal, safety, health, environmental, and operational standards.
• Protect assets, manage CAPEX, and ensure long‑term property value.

Conocimientos

Leadership

Strategic mindset

Operational leadership

Guest experience

Multicultural mindset

Educación

Bachelor's degree in Hospitality Management

MBA or advanced studies in Luxury Hospitality

Herramientas

PMS (Property Management System)

Microsoft Office / Google Workspace

Descripción del empleo

The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness.

The successful candidate will combine strategic vision with a hands‑on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture.

The role requires a "Think Global, Act Local" mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele.

Main Duties & Responsibilities:

• Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience.
• Drive a visible, hands‑on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments.
• Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness.
• Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results.
• Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
• Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability.
• Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed.
• Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality.
• Ensure compliance with all legal, safety, health, environmental, and operational standards.
• Protect assets, manage capital expenditure planning (CAPEX), and ensure long‑term property value.

Job Profile:

• Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or related fields.
• Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage.
• Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role.
• Experience with international ultra‑luxury brands.
• Proven expertise across Rooms Division, Food & Beverage, Finance, and Commercial functions.

Languages:

• Fluent English and Spanish required.
• Additional languages considered an asset.
• Strategic vision and business orientation.
• Think Global, Act Local mindset.
• Strong operational leadership and hands‑on execution.
• Ability to combine strategy and daily operations effectively.
• Strong focus on guest experience and personalization.
• Ability to influence and manage high‑profile stakeholders.
• Adaptability to multicultural environments.

Technological Skills:

• Proficiency in property management systems and operational software.
• Advanced knowledge of Microsoft Office or Google Workspace.

Skills Chain of Command:

• Proactivity
• Analytical skills
• Results-oriented

Competencies based on our values:

• Excellence | We strive for excellence in everything we do, making it a habit
• Evolution | We are committed to constant improvement and innovation
• Honesty | We prioritise honesty and loyalty in everything we do
• Caring | We genuinely care for our guests, our team, our planet, and our resources
• Happiness | We enjoy the journey,facing challenges with passion and enthusiasm

Other Competencies and Skills Required:

• Strong business orientation and strategic mindset.
• Ability to work in international and multicultural environments.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities simultaneously.