Spa Manager

Hyatt Hotels Corporation; México; Presencial; MXN 1.531.000 - 1.872.000; Jornada completa

Descripción de la vacante

The Spa Manager at Hyatt Hotels Corporation oversees all spa services and wellness programs, ensuring alignment with brand standards and financial objectives at luxury properties.

This hands-on operational leader drives guest satisfaction through exceptional leadership, budgeting, and project management, with fluent Spanish and English to serve a diverse guest mix.

Formación

• Degree in management, hospitality, health sciences, or related field.
• Spa/Wellness operations or business management certification.
• 5+ years in luxury hotel spa/wellness.
• Experience with integrated wellness approaches.
• Fluency in Spanish and advanced English.

Responsabilidades

• The Spa Manager oversees all spa services and wellness programs.
• Ensures operations align with corporate strategies and brand standards.
• Maintains financial objectives, budgeting, and P&L stewardship.
• Provides hands-on leadership while multitasking daily operations.

Conocimientos

Spanish fluency

English proficiency

Communication skills

Project management

Analytical thinking

Problem solving

Financial acumen

Educación

Degree in Management

Degree in Hospitality

Degree in Health Science

Degree in Sports Science

Degree in Public Health

Descripción del empleo

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

The Spa Manager is responsible for ensuring the efficient operation of the department in alignment with corporate strategies and brand standards, while meeting employee, guest, and owner expectations. The role involves overseeing all spa services and wellness programs, ensuring they contribute to the overall success of the hotel’s operations and guest satisfaction, in accordance with established standards and financial objectives.

Hands‑on operational leader with the ability to multitask day‑to‑day operations and project work simultaneously.

Effective leadership skills and a strong work ethic.

Efficient, well‑organised, and able to handle a variety of duties simultaneously.

Energetic, enthusiastic, and motivational.

Professional manner, discretion, and appearance.

Ability to show initiative and make decisions within the scope of the role.

Commercially focused with strong analytical and problem‑solving abilities.

Excellent communication and presentation skills.

Attention to detail and strong project management skills.

Financial acumen including P&L, budgeting, and performance review.

Responsible for the Wellness department which includes Holistic, Fitness, Spa, Beauty, Salon, and Hydrotherapy.

Strong cultural adaptability and sensitivity, with the ability to understand and integrate local customs, traditions, and guest preferences to deliver personalized and exceptional wellness experiences. Capable of tailoring services and programs to meet the unique needs of diverse clientele while maintaining the highest luxury hospitality standards.

Qualifications

Degree in Management, Hospitality, Health Science, Sports Science, Public Health, or a related field.

Certification in Spa/Wellness operations or business management.

Qualifications in any alternative wellness practice is an advantage.

Minimum 5 years of experience in a similar position within luxury hotels.

Experience in medical spa or integrated wellness facilities.

Proven track record of successfully operating a top spa or wellness resort.

Experience with integrated wellness approaches and wellness brands.

Fluency in Spanish and advanced English (spoken and written) are both essential.

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