Freelance Onsite Support Technician (m/w/d)

EVERIENCE; Ciudad de México; On-site; MXN 216,000 - 360,000; Full time

Job summary

Everience is seeking a Freelance Onsite Support Technician to provide first and second-line IT support in a dynamic workplace. You will diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital environment, while managing asset lifecycles and coordinating deployments.

You will support Microsoft-based environments, including Windows, Office 365, Teams, and mobile technologies, delivering customer-focused service and collaborating with internal teams to

Qualifications

• Minimum 3 years of onsite IT support and customer care experience.
• Strong knowledge of Windows environment, Office 365 and Teams.
• Experience with hardware, software, mobility, and connectivity issues.
• Ability to manage IT equipment lifecycle and asset management.
• Demonstrated customer-focused attitude and professional communication.

Responsibilities

• Provide first and second-line IT support to end users for a seamless workplace experience.
• Diagnose and resolve hardware, software, mobility, and connectivity issues.
• Install, configure, relocate, and lifecycle-manage IT equipment including workstations.
• Support Microsoft-based environments: Windows, Microsoft 365, Teams and mobile tech.
• Act as trusted point of contact, delivering responsive support and service.
• Coordinate hardware deployments, replacements, upgrades, and asset management.
• Monitor incidents and service requests to ensure timely resolution.
• Contribute to workplace infrastructure projects and technology refresh programs.
• Maintain accurate inventory records and manage IT assets and spare parts.
• Collaborate with internal IT teams and external partners to improve services.

Skills

Customer service

Team spirit

Organized

Hands-on

Motivation to learn

Independent worker

Tools

Windows

Office 365

MS Teams

Apple iPhone

ITIL ticketing

Job description

Freelance Onsite Support Technician (m/w/d)

• Full-time
• Level of Experience: 2-5 years
• Department: User support functions
• Types of work contract: Independent subcontractor

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

• Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.
• Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.
• Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.
• Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.
• Act as a trusted point of contact for users, delivering responsive support and excellent customer service.
• Coordinate hardware deployments, replacements, upgrades, and asset management activities.
• Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
• Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.
• Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
• Collaborate with internal IT teams and external partners to continuously enhance services and user experience.

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Monitoring and improvement of procedures and documentation.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT Support experience in a large enterprise environment.
• At least 3 years of onsite support and customer careis required.
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
• Motivation and real desire to improve and learn.
• Organized, able to work independently, pragmatic, and hands‑on approach.
• Strong oral and writing skills adapted to a professional environment.

All our positions are open to both women and men and are, of course, open to people with disabilities.