Fraud Operations Lead - Coach, Resolve & Impact

Stripe; Ciudad de México; Presencial; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

A leading financial technology company is seeking a Risk/Fraud Operations Team Lead in Mexico City. This role involves leading a team of Operations Associates while ensuring operational excellence in risk management. The ideal candidate will have over 6 years of experience in Fraud Operations, excellent communication skills in both English and Spanish, and a strong ability to use data for decision-making. Join this dynamic team to help reshape the financial landscape and protect the company's mission.

Formación

• Experience mentoring others and providing constructive feedback.
• Ability to work cross-functionally for strong partnerships.
• Demonstrated subject matter expertise in Risk Operations.

Responsabilidades

• Lead and develop a team of Operations Associates.
• Monitor and manage team performance against KPIs.
• Handle complex, high-risk escalations.

Conocimientos

6+ years of experience in Fraud Operations

Proven experience coaching and leading teams

Data-driven operational decisions

Excellent communication skills

Fluency in English and Spanish

Herramientas

Jira

Descripción del empleo

A leading financial technology company is seeking a Risk/Fraud Operations Team Lead in Mexico City. This role involves leading a team of Operations Associates while ensuring operational excellence in risk management. The ideal candidate will have over 6 years of experience in Fraud Operations, excellent communication skills in both English and Spanish, and a strong ability to use data for decision-making. Join this dynamic team to help reshape the financial landscape and protect the company's mission.