Floor Operations Lead — Scheduling & Team Performance

Ria Money Transfer; Santiago de Querétaro; Presencial; MXN 223.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5% food vouchers

30 days Christmas Bonus

15 days of initial vacation

Life insurance

Major Medical Coverage

Free access to our Gym

Dynamic and collaborative work环境

Cutting-edge tools and technology to m

Free English and French classes

Work-life Balance

Descripción de la vacante

Ria Money Transfer, a financial services provider, seeks a Floor Controller to supervise daily floor activity and support staff. The role involves scheduling, KPI reporting, and ensuring coverage for all lines of service.

The ideal candidate will have managerial experience, strong interpersonal skills, and proficiency with WFM and scheduling tools such as Calabrio. This is an office-based position requiring organization and teamwork.

Formación

• High school qualification or equivalent.
• Prior experience in a managerial position.
• Excellent interpersonal skills.
• Prior experience in WFM, Excel, and scheduling programs such as Calabrio.
• Highly organized.
• Positive attitude and being a team player.

Responsabilidades

• Supervise staff daily and create daily, weekly, and monthly reports for KPIs and Attendance.
• Ensure all staff perform allocated roles.
• Manage scheduling and close relations with supervisors, managers, and WFM.
• Assist staff with any queries or requests regarding time off, vacations, and swaps.
• Administer resources to ensure correct coverage and services for our lines of service.
• Prepare reports to track the performance of employees to enhance efficient evaluation.
• Administer all problems of employees and invite everyone for a table discussion.
• Monitor work and maintain an efficient rapport between floor employees and supervisors.
• Investigate all issues on the floor and assist in resolving all mistakes for the management team and working staff.
• Analyze and identify growth for all projects at workstations and ensure high-quality service.
• Coordinate with corporate leaders to lead the team to work perfectly.
• Coordinate the daily operations of the staff and create reports for KPIs and attendance.
• Manage resources to ensure adequate coverage and service levels.

Conocimientos

Managerial experience

Interpersonal skills

WFM

Excel

Scheduling programs

Educación

High school diploma

Herramientas

Calabrio

Excel

Descripción del empleo

Ria Money Transfer, a financial services provider, seeks a Floor Controller to supervise daily floor activity and support staff. The role involves scheduling, KPI reporting, and ensuring coverage for all lines of service.

The ideal candidate will have managerial experience, strong interpersonal skills, and proficiency with WFM and scheduling tools such as Calabrio. This is an office-based position requiring organization and teamwork.