Care Floor Controller

Ria Money Transfer; Santiago de Querétaro; Presencial; MXN 223.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5% food vouchers

30 days Christmas Bonus

15 days of initial vacation

Life insurance

Major Medical Coverage

Free access to our Gym

Dynamic and collaborative work环境

Cutting-edge tools and technology to m

Free English and French classes

Work-life Balance

Descripción de la vacante

Ria Money Transfer, a financial services provider, seeks a Floor Controller to supervise daily floor activity and support staff. The role involves scheduling, KPI reporting, and ensuring coverage for all lines of service.

The ideal candidate will have managerial experience, strong interpersonal skills, and proficiency with WFM and scheduling tools such as Calabrio. This is an office-based position requiring organization and teamwork.

Formación

• High school qualification or equivalent.
• Prior experience in a managerial position.
• Excellent interpersonal skills.
• Prior experience in WFM, Excel, and scheduling programs such as Calabrio.
• Highly organized.
• Positive attitude and being a team player.

Responsabilidades

• Supervise staff daily and create daily, weekly, and monthly reports for KPIs and Attendance.
• Ensure all staff perform allocated roles.
• Manage scheduling and close relations with supervisors, managers, and WFM.
• Assist staff with any queries or requests regarding time off, vacations, and swaps.
• Administer resources to ensure correct coverage and services for our lines of service.
• Prepare reports to track the performance of employees to enhance efficient evaluation.
• Administer all problems of employees and invite everyone for a table discussion.
• Monitor work and maintain an efficient rapport between floor employees and supervisors.
• Investigate all issues on the floor and assist in resolving all mistakes for the management team and working staff.
• Analyze and identify growth for all projects at workstations and ensure high-quality service.
• Coordinate with corporate leaders to lead the team to work perfectly.
• Coordinate the daily operations of the staff and create reports for KPIs and attendance.
• Manage resources to ensure adequate coverage and service levels.

Conocimientos

Managerial experience

Interpersonal skills

WFM

Excel

Scheduling programs

Educación

High school diploma

Herramientas

Calabrio

Excel

Descripción del empleo

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers, along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

We are looking for a floor controller to join our dedicated team. Such a professional will supervise all floor activity, including assisting team members, monitoring staff, and managing scheduling. The Floor controller is responsible for ensuring that all floor requirements are met.

To be successful as a floor controller should have excellent interpersonal skills and be highly organized. You must be able to delegate duties to staff members while making sure that the staff is scheduled for their daily assigned roles.

Roles & Responsibilities

• Supervise staff daily and create daily, weekly, and monthly reports for KPIs and Attendance.
• Ensure all staff perform allocated roles.
• Manage scheduling and close relations with supervisors, managers, and WFM.
• Assist staff with any queries or requests regarding time off, vacations, and swaps.
• Administer resources to ensure correct coverage and services for our lines of service.
• Prepare reports to track the performance of employees to enhance efficient evaluation.
• Administer all problems of employees and invite everyone for a table discussion.
• Monitor work and maintain an efficient rapport between floor employees and supervisors.
• Investigate all issues on the floor and assist in resolving all mistakes for the management team and working staff.
• Analyze and identify growth for all projects at workstations and ensure high-quality service.
• Coordinate with corporate leaders to lead the team to work perfectly.
• Coordinate the daily operations of the staff and create reports for KPIs and attendance.
• Manage resources to ensure adequate coverage and service levels.

Position Requirements

• A high school qualification or equivalent.
• Prior experience in a managerial position.
• Excellent interpersonal skills.
• Prior experience in WFM, Excel, and scheduling programs such as Calabrio.
• Highly organized.
• Key characteristics for the role are a positive attitude and being a team player.
• Ability to multitask, pay attention to details, and thrive in a fast-paced, dynamic environment.
• Flexibility to work extended hours or weekends.
• Proficiency in using and managing computer equipment and various software programs related to the job.
• Adherence to assigned work schedules.
• Work is considered 100% office-based.

Perks & Benefits

• 5% food vouchers.
• 30 days Christmas Bonus.
• 15 days of initial vacation.
• Life insurance.
• Major Medical Coverage
• Free access to our Gym.
• Dynamic and collaborative work environment.
• Cutting-edge tools and technology to make work easier.
• Free English and French classes
• Work-life Balance.

Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for thisrole ranges from ($20,000MXN to $25,000MXN).Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at:http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.