FinTech Customer Support Consultant | Hybrid & Growth

SimCorp; Ciudad de México; Híbrido; MXN 240.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid workplace

Extra vacation days

Professional development

Descripción de la vacante

SimCorp in Mexico City is seeking a Customer Support Consultant at IC3 level to handle day-to-day client inquiries, provide basic technical support, and collaborate with internal teams to ensure timely and effective service delivery.

Ideal candidates have 1–3 years in customer support, a related degree, and strong English communication skills. The role emphasizes client satisfaction, knowledge sharing, and ongoing professional development within a global FinTech environment.

Formación

• 1-3 years in customer support or a client-facing service role
• A degree in a relevant field (business, finance, IT, or similar)
• Good problem-solving skills and ability to quickly grasp technical concepts

Responsabilidades

• Assist in resolving client service requests, ensuring timely handling of issues
• Provide basic technical support for SimCorp products and services
• Coordinate with internal teams to ensure efficient service delivery
• Log and track service requests with up-to-date records
• Monitor open tickets and ensure SLAs are met
• Communicate updates to clients and manage expectations
• Escalate complex issues to senior colleagues when needed
• Contribute to knowledge base with solutions and best practices
• Participate in training to enhance technical and service skills
• Suggest process improvements based on client interactions

Conocimientos

Customer service

Problem solving

Communication skills

English fluency

Multitasking

Educación

Bachelor's degree or equivalent

Descripción del empleo

SimCorp in Mexico City is seeking a Customer Support Consultant at IC3 level to handle day-to-day client inquiries, provide basic technical support, and collaborate with internal teams to ensure timely and effective service delivery.

Ideal candidates have 1–3 years in customer support, a related degree, and strong English communication skills. The role emphasizes client satisfaction, knowledge sharing, and ongoing professional development within a global FinTech environment.