Finance Operations Service Desk Specialist

1002 LEGO Operac. MX, SA de CV

Monterrey

Presencial

MXN 420.000 - 620.000

Jornada completa

Hace 2 días

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Ventajas ofrecidas por este puesto de trabajo

Family Care Leave

Insurance

Headspace wellbeing program

Colleague discount

Bonus scheme

Global teamwork

Descripción de la vacante

The LEGO Group in Monterrey, Mexico, is seeking a BSO Service Desk Advisor to deliver outstanding support across Finance Operations, Accounts Payable, and HR-related processes. You will handle inquiries via ServiceNow, email, and case management, triage escalations, and work with regional teams to ensure timely issue resolution and high customer satisfaction.

This permanent, full-time role offers cross-functional exposure and opportunities to drive process improvements while maintaining

Formación

Experience in Finance Operations, Shared Services, AP, or customer service environments.
Managed complex inquiries with stakeholder engagement.
Applied service management practices to deliver quality support and meet SLAs.
Supported customers through ServiceNow, email, and case management.
Strong relationships with internal and external partners to drive outcomes.

Responsabilidades

Deliver high-quality support for Finance Operations inquiries via ServiceNow and email.
Review supplier statements, reconcile discrepancies and payment issues.
Assist with invoice status inquiries and payment tracking.
Support HR-related processes during peak periods and cross-functional coverage.
Identify recurring issues and opportunities to improve service quality.