Finance Operations Service Desk Specialist

The Great Yellow Brick Company; Monterrey; Híbrido; MXN 240.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family care leave

Life and disability insurance

Wellbeing initiatives

Colleague discount

Bonus scheme

Descripción de la vacante

The LEGO Group is seeking an experienced BSO Service Desk Advisor in Monterrey to deliver top-tier support for Finance Operations. You will manage inquiries across Accounts Payable, supplier management, Travel & Expense, and invoicing, while gaining exposure to HR processes for cross-functional coverage.

Successful candidates will handle cases via ServiceNow and email, triage escalations to appropriate teams, and drive process improvements within a global shared services context.

Formación

• Delivered support within Finance Operations, Shared Services, Accounts Payable, Customer Service, Service Desk, or related operational support environment.
• Managed complex customer inquiries and resolved issues through effective problem-solving and stakeholder engagement.
• Applied customer service and service management practices to deliver high-quality support and meet service level expectations.
• Supported customers through multiple channels, including ServiceNow, email, and case management platforms.
• Built strong relationships with internal stakeholders, external vendors, and business partners to drive positive service outcomes.
• Bachelor's degree in Finance, Accounting, Business Administration, Human Resources, or a related field, or equivalent professional experience.
• Experience managing case triage, escalations, and handoffs to Tier 2 and Tier 3 support teams.
• Demonstrated ability to learn and support multiple business processes across Finance and HR operations.

Responsabilidades

• Deliver high-quality support for Finance Operations inquiries through email, ServiceNow, and other service management platforms.
• Support vendors and stakeholders with inquiries related to invoice status, payment tracking, accounts payable transactions, supplier accounts, reconciliations, and Travel & Expense processes.
• Review and reconcile supplier statements, resolving discrepancies, outstanding balances, and payment-related issues.
• Provide guidance to employees regarding expense reporting, reimbursement status, Concur transactions, and corporate travel policies.
• Ensure inquiries and cases are resolved within established service levels while maintaining quality, compliance, and customer satisfaction standards.
• Maintain a working knowledge of HR processes and provide service desk support during peak periods or business continuity events.
• Identify recurring issues, service gaps, and improvement opportunities that enhance the stakeholder experience and operational efficiency.
• Collaborate across regions and functions to deliver a consistent and customer-focused service experience.

Conocimientos

Finance Operations

Accounts Payable

Service Desk

Customer Service

ServiceNow

SAP

Workday

Concur

Educación

Bachelor's degree in Finance / Accounting / Business Admin / HR

Herramientas

ServiceNow

SAP

Workday

Concur

Descripción del empleo

The LEGO Group is seeking an experienced BSO Service Desk Advisor in Monterrey to deliver top-tier support for Finance Operations. You will manage inquiries across Accounts Payable, supplier management, Travel & Expense, and invoicing, while gaining exposure to HR processes for cross-functional coverage.

Successful candidates will handle cases via ServiceNow and email, triage escalations to appropriate teams, and drive process improvements within a global shared services context.