L3 production support

Infosys; Monterrey; Hybrid; MXN 420,000 - 700,000; Full time

Job summary

Infosys is seeking a Java Production Support Analyst to interface with stakeholders and deliver high quality code across the software development lifecycle. The role involves bug fixes, log analysis, and collaborating with the team to automate alerts and improve stability.

You will work in a hybrid environment, with exposure to UNIX shells, SQL, and various RDBMS. A Bachelor’s degree and 3+ years in IT are required.

Qualifications

• Bachelor’s degree or foreign equivalent from an accredited institution.
• 3+ years of experience in IT with application support, production support, and analysis.
• Experience in Core Java, J2EE, and RDBMS.

Responsibilities

• Interface with stakeholders and deliver high quality code across the SDLC.
• Implement bug fixes and enhance application stability.
• Analyze logs to identify defects and root causes.
• Automate alerts and processes with the engineering team.
• Support transition and warranty activities for projects.

Skills

Core Java

J2EE

Problem solving

English communication

Analytical thinking

Education

Bachelor’s degree in Computer Science or related field

Tools

Oracle

Sybase

DB2

SQL Server

PostgreSQL

Git

CI/CD

Splunk

Job description

Infosys is seeking Java production support analyst. In the role you will be responsible to interface with key stakeholders; apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation. Will also be responsible for delivering high quality code, support testing and other activities related to project implementation, transition, and warranty. In this position you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Technical Expertise

• Experience working in Application support, maintenance, and analysis in Core Java, J2EE, any RDBMS (Oracle/Sybase/DB2/SQL Server/Postgresql).
• Application support / Production support/ L3 support, maintenance and analysis skills mandatory Bachelor’s degree or foreign equivalent from an accredited institution.
• At least 3 years of experience in Information Technology.

Preferred Qualifications

• At least 3+ years of experience in Core Java, J2EE.
• At least 3+ years of experience in RDBMS (Oracle/Sybase/DB2/SQL Server/Postgresql).
• At least 3+ years of experience in application support, production support/ L3 support, maintenance, and analysis.
• At least 3 years of experience in software development life cycle & should have ability to read & understand application logs.
• At least 3+ years of experience in Project life cycle activities on development and maintenance projects. Experience in Financial Services domain.
• Good exposure to Unix commands and Shell scripting skills.
• Good Experience with version control systems such as GIT , CI/CD Pipeline, splunk etc.
• SQL production support, good knowledge on scripting, joins, queries, index, etc.
• Unix basic commands knowledge on production support.

Required

• Good Communication skills (English)
• Good analytical and problem-solving skills
• Role Description:
• Implement bug and coding fixes.
• Work actively with team members to enhance, analyze, and resolve application issues.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts, or issues for permanent fi x or automation.
• Identify alerts/processes that can be automated and then work with the engineering team to automate them. Challenge existing application setup, and processing and suggest different ways to solve problems or improve stability.

Personal

• Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profiles. These include:
• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High-quality awareness
• Excellent verbal and written communication skills.

This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.