Field Services Engineer

Snibe; Región Centro; Presencial; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

Snibe is seeking a regional IVD service engineer in Jalisco to ensure the Maglumi system operates properly, cooperate with regional sales and distributors, and improve end-user satisfaction.

You will provide on-site and online support, train local engineers, promote reagents, collect installation information, and manage reference customers. A bachelor degree and five years of IVD experience are required; background in total lab automation is a plus.

Formación

• Above 5 years’ experience worked in IVD area, have strong technical skills, ability to work independently and perform well under pressure
• Bachelor degree or above in related subject
• Candidates with service experience in total laboratory automation line (biochemistry & immunology) are preferred
• Good communication skills and hard working

Responsabilidades

• Cooperate with regional sales and local distributor; improve the satisfaction of end-user
• Responsible for regional technical support (on-line or on-site), make sure the Maglumi system works properly, improve the satisfaction of distributor and end-user
• Promote the reagent parameters and improve the reagent consumption per analyzer
• Collect the Maglumi installation information, and establish relationship and follow up the reference customers
• Give service training to local engineers and establish relationship with engineers from different distributor, keep on guiding and improving their technical skills
• Apply reagent and spare parts for regional distributor and return the corresponding spare parts in time and follow up the complains
• Other tasks needed from Snibe

Conocimientos

IVD experience

Strong technical skills

Independent work

Work well under pressure

Good communication skills

Educación

Bachelor degree

Descripción del empleo

Requirement

• Cooperate with regional sales and local distributor; improve the satisfaction of end-user;
• Responsible for regional technical support (on-line or on-site), make sure the Maglumi system works properly, improve the satisfaction of distributor and end-user;
• Promote the reagent parameters and improve the reagent consumption per analyzer;
• Collect the Maglumi installation information, and establish relationship and follow up the reference customers;
• Give service training to local engineers and establish relationship with engineers from different distributor, keep on guiding and improving their technical skills;
• Apply reagent and spare parts for regional distributor and return the corresponding spare parts in time and follow up the complains;
• Other tasks needed from Snibe

• Above 5 years’ experience worked in IVD area, have strong technical skills, ability to work independently and perform well under pressure
• Bachelor degree or above in related subject
• Candidates with service experience in total laboratory automation line (biochemistry & immunology) are preferred
• Good communication skills and hard working