Field Service Technician

Ventes Recruiting; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

VENTES Recruiting is partnering with an innovative manufacturer to deliver predictive maintenance by installing, testing, and servicing Condition Based Monitoring solutions at client sites in Monterrey. This role requires regular travel and onsite visits to deploy systems and resolve issues.

You will accompany engineering teams, maintain accurate service records, and communicate clearly with customers, ensuring satisfaction and uptime.

Formación

• Professional English required.
• 1+ years of experience in field service preferred.
• Willing to travel up to 70% regionally and locally, including overnight and air travel.

Responsabilidades

• Install, test, and service Condition Based Monitoring solutions at client sites.
• Maintain installation and field service records and service tools.
• Provide on-site technical support and customer training as needed.
• Coordinate with field coordination team to review installed solutions.

Conocimientos

Hand tools

Industrial equipment

Electrical systems

Networking protocols

English proficiency

Descripción del empleo

Position is in Monterrey with regular travel and onsite visits

VENTES Recruiting is working with an innovative and passionate company set on helping global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. Be part of a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As they enter the next phase of rapid growth, they are seeking people to help lead the journey.

The Field Service Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of the companie's Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.

What you'll do:

• Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
• Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
• Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
• Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
• Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
• Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
• Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
• Collaborates well within teams and translates leadership vision into daily operational support.
• Embraces accountability, behaves ethically, and takes responsibility for work goals.
• Possesses strong written and verbal communication skills.

Qualifications

• Experience with hand tools, air tools, and large, specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment.
• General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
• Professional English required.
• 1+ years of experience in the field service industry desired.

Preferred Qualifications

• Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.
• OSHA 10; OSHA 30 preferred - can be obtained upon hiring.