Field Service Technician (Mexico)

AssetWatch®; Monterrey; Presencial; MXN 320.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Flexible work schedule

Retirement plan match

Unlimited PTO

Descripción de la vacante

AssetWatch is seeking a Field Service Technician to install, test and service our Condition Based Monitoring solutions at client sites across the region. The role requires traveling up to 70%, including overnights, to address emergencies and customer issues.

You will review installed solutions with our field coordination team, provide on-site technical support, and maintain service records. Fluency in English is preferred, with OSHA certifications a plus.

Formación

• Experience with hand tools, air tools, and large specialized tools used in industrial settings.
• General knowledge of industrial manufacturing equipment and electronics.
• Familiarity with industrial networking equipment and protocols.
• Experience with preventive and predictive maintenance and commissioning of new systems is a plus.

Responsabilidades

• Install, test, and service AssetWatch Condition Based Monitoring solutions at client sites.
• Travel up to 70% regionally and locally, including overnight and air travel.
• Provide on-site technical support to troubleshoot and repair product installations.
• Maintain service records and manage tools and inventory for asset accountability.
• Communicate professionally with customers and partners, upholding company image.

Conocimientos

Hand tools

Air tools

Industrial equipment

Industrial networking

Preventive maintenance

English fluency

Travel readiness

Herramientas

Vero product knowledge

Descripción del empleo

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance.

The Field Service Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.

What’s The Opportunity

• Possesses the physical ability to operate in confined industrial settings and to wear Personal Protective Equipment (PPE), including protective glasses, gloves, clothing, and footwear.
• Willing to travel up to 70% regionally and locally, including overnight and air travel, with occasional weekend and outside business hours.
• Develops comprehensive knowledge of company products and adapts them to diverse customer environments. Ensures proper review of all installed Vero product solutions with the field coordination team. Provides on-site technical support for industrial and manufacturing clients to ensure customer satisfaction, troubleshooting and repairing product installations as needed.
• Maintains installation and field service records and manages service tools and inventory to ensure asset accountability.
• Interacts professionally with customers, representing the company image, and building trust to gain confidence and cooperation.
• Maintains accurate expense records weekly. Works autonomously with minimal supervision, demonstrating professional communication and conduct.
• Comprehends customer needs and delivers courteous, accurate, and continuous communication. Prioritizes tasks effectively, demonstrating strong organizational skills and a results-oriented approach.
• Collaborates well within teams and translates leadership vision into daily operational support.
• Embraces accountability, behaves ethically, and takes responsibility for work goals.
• Possesses strong written and verbal communication skills.

This role is located in Mexico.

Qualifications

• Experience with hand tools, air tools, and large, specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment.
• General knowledge of industrial electronic systems, including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with preventive and predictive maintenance, commissioning new systems, and repairing associated equipment is preferred but not required.
• Fluency in English; other languages are a plus.

Preferred Qualifications

• 1+ years of experience in the field service industry desired
• Familiarity with vibration analysis and environmental testing, including vibration and shock, is preferred but not required.
• OSHA 10; OSHA 30 preferred - can be obtained upon hiring.

What We Offer

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.