Field Service Supervisor — Laser Cutting Systems

Human Quality - HQP; Monterrey; On-site; MXN 360,000 - 600,000; Full time

Benefits offered by this job

Private medical insurance (employee &

Life insurance

Company car

Food vouchers

Savings fund

Corporate credit card

Overtime payment

Job summary

HQP - Human Quality is seeking a Field Service Supervisor for laser cutting machinery. The role involves leading field service activities, supervising technical teams, and ensuring high-quality service delivery for advanced laser equipment.

The candidate should have 5+ years in field service, supervision experience, and strong PLC/CNC diagnostics skills, with advanced English and willingness to travel across Mexico and the USA.

Qualifications

• Bachelor’s degree in Mechatronics, Electrical or Mechanical Engineering.
• 5+ years in field service, preferably in industrial machinery.
• Experience supervising technical teams is preferred.
• Advanced English language skills.

Responsibilities

• Supervise installation and commissioning of laser cutting machines at customer sites.
• Coordinate preventive and corrective maintenance activities.
• Lead troubleshooting of electrical, electronic, and mechanical issues.
• Guide PLC and CNC systems diagnostics.
• Supervise field service engineers and technicians during service operations.
• Ensure compliance with service standards, safety protocols, and quality guidelines.
• Act as main customer contact during service interventions.
• Monitor service performance and report on tickets.

Skills

Leadership

Troubleshooting

Communication

English proficiency

Education

Mechatronics Engineering

Electrical Engineering

Mechanical Engineering

Tools

PLC

CNC systems

Electrical drawings

Job description

HQP - Human Quality is seeking a Field Service Supervisor for laser cutting machinery. The role involves leading field service activities, supervising technical teams, and ensuring high-quality service delivery for advanced laser equipment.

The candidate should have 5+ years in field service, supervision experience, and strong PLC/CNC diagnostics skills, with advanced English and willingness to travel across Mexico and the USA.