Field Service Engineer: Global Diagnostics & Field Support

Danfoss; Reynosa; Presencial; MXN 400.000 - 640.000; Jornada completa

Descripción de la vacante

Danfoss in Reynosa, Mexico is seeking a Field Service Engineer to deliver onsite and remote technical field support, diagnostics, and evidence collection across installed products and systems. You will conduct investigations, collect field data, and prepare reports while collaborating with Quality, Engineering, and Customer Claims teams to drive root-cause analysis and field validation.

The role emphasizes safety, customer focus, adaptability, and collaboration across functions, sites, and

Formación

• Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, Mechatronics, Systems Engineering, or related field.
• Proven field service, troubleshooting, maintenance, commissioning, or industrial technical support experience.
• Ability to interpret drawings, schematics, installation manuals, control logic, and diagnostic data across complex equipment.
• Customer-focused, safety-aware, adaptable, and collaborative across functions, sites, and cultures.

Responsabilidades

• Conduct onsite and remote investigations by inspecting installations, operating conditions, interfaces, and product performance using approved diagnostic methods.
• Perform authorized troubleshooting, testing, repair, adjustment, commissioning, and temporary restoration activities within established technical and safety guidelines.
• Collect and document reliable field evidence including photographs, measurements, operating data, samples, and technical observations to support investigations and corrective actions.
• Collaborate with Quality, Engineering, Customer Claims Handling, and customer teams to support root-cause analysis, escalation management, and field validation activities.
• Prepare timely and accurate technical field reports while maintaining compliance with safety requirements, documentation standards, and service procedures.

Conocimientos

Field service experience

Troubleshooting

Root-cause analysis

Interpreting drawings & schematics

Safety practices

Collaboration across functions

Educación

Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing, Mechatronics, Systems Engineering, or related technical field

Herramientas

Diagnostic tools

Descripción del empleo

Danfoss in Reynosa, Mexico is seeking a Field Service Engineer to deliver onsite and remote technical field support, diagnostics, and evidence collection across installed products and systems. You will conduct investigations, collect field data, and prepare reports while collaborating with Quality, Engineering, and Customer Claims teams to drive root-cause analysis and field validation.

The role emphasizes safety, customer focus, adaptability, and collaboration across functions, sites, and