Field Service Engineer - Gas Engines & Training (LATAM)

Innio; León; On-site; MXN 300,000 - 600,000; Full time

Job summary

INNIO in Guadalajara, Mexico, is seeking a Technical Support Specialist to join the regional Technical Support Team for Latin America. You will provide first-class technical support for Jenbacher gas engines, address customer issues, and lead hands-on field service and training.

This role requires strong English, a customer-centric mindset, and ability to travel across Latin America. You will develop training courses, collaborate with engineering and service teams, and ensure issue resolution

Qualifications

• Experience in technical support for engine systems.
• Ability to troubleshoot and resolve issues in a timely manner.
• Excellent communication with customers and stakeholders.

Responsibilities

• Setting up and driving customer focused issue from first contact to case solved, including briefing & debriefing and implementations of lessons learned, shared process responsibility of Premium Service End-to-end process.
• Establish & grow a common culture of the whole Service team, emphasizing the use of global tools, processes, approaches, a responsive mindset & communication
• Drive any open items to conclusion within the identified timeline.
• Develop and deliver mechanical and control system hands-on and classroom training courses for customers, channel partners and INNIO employees in the assigned regions.
• Identify and collaborate on improvements of training standards in close cooperation with the Global Training Center team and interface with subject matter experts in Engineering, Services, PLM, Supply Chain, etc.
• Performing mechanical and/or electrical hands-on field service work on Jenbacher Gas Engines, including but not limited to commissioning, troubleshooting, periodic maintenance, and minor overhaul.

Skills

Customer focus

English (fluent)

Team player

Willingness to travel

Strong communication

Job description

INNIO in Guadalajara, Mexico, is seeking a Technical Support Specialist to join the regional Technical Support Team for Latin America. You will provide first-class technical support for Jenbacher gas engines, address customer issues, and lead hands-on field service and training.

This role requires strong English, a customer-centric mindset, and ability to travel across Latin America. You will develop training courses, collaborate with engineering and service teams, and ensure issue resolution