Field Service Coordinator

Wärtsilä; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Contrato temporal 12 meses

Horario híbrido

Viajes nacionales 30%

Job summary

Wärtsilä Energy Business - México busca un Field Service Coordinator. Liderarás y gestionarás equipos de entrega de servicios para garantizar el rendimiento óptimo y la satisfacción del cliente en campo.

El puesto es temporal de 12 meses con horario híbrido, requiere presencia en la oficina de Ciudad de México 6 días al mes; se espera movilidad nacional e internacional según necesidades.

Qualifications

• Experiencia de 5+ años ejecutando servicios y/o coordinando entrega de servicios.
• Conocimiento del proceso de Field Service e integración con funciones de soporte y entrega.

Responsibilities

• Supervisar y gestionar actividades de entrega de servicios en la zona local.
• Asegurar planificación y ejecución de Field Services para cumplir tiempos y requisitos.
• Guiar, mentorizar y desarrollar al equipo para mejorar desempeño.
• Solucionar proactivamente problemas técnicos y operativos de forma eficiente.
• Brindar soporte técnico, capacitación y orientación cuando sea necesario.
• Fomentar el desarrollo del personal y una cultura de aprendizaje continuo.
• Establecer y monitorizar objetivos de rendimiento y desarrollo del equipo.
• Alinear actividades con la estrategia y objetivos del negocio.
• Monitorear indicadores clave de desempeño y reportar resultados.

Skills

Liderazgo técnico

Coordinación de servicios

Inglés avanzado

Tools

SalesForce (CRM)

SAP

Qlikview

MS PowerPoint

MS Projects

Excel

Word

Job description

Field Service Coordinator

Empresa : Wärtsilä Tipo de empleo : Tiempo completo Mexico

Wärtsilä is an innovativetechnology company known forbeing a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Descripción del trabajo - Field Service Coordinator

Wärtsilä Energy Business - Mexico is seeking a Field Service Coordinator, As a Field Service Coordinator, you will be responsible for leading and managing service delivery teams to ensure optimal performance in field service deliveries and high levels of customer satisfaction.

NOTE: This is a 12-month temporary postion with a Hybrid schedule, requiring 6 days per month in our Mexico City Office

Duties and Responsibilities:

• Oversee and manage assigned service delivery activities within the local area.
• Ensure that Field Services activities are properly planned and executed to meet agreed contractual delivery times and customer requirements.
• Lead, mentor and coach personnel within your team to enhance performance and professional development.
• Proactively solve technical and operational issues in an optimized and efficient manner.
• Provide technical support, training and/or guidance.
• Foster the development of personnel within the assigned team, encouraging continuous learning and improvement.
• Establish and monitor individual performance and development targets of your team.
• Ensure that team activities are aligned with the business strategy, objectives, and targets.
• Monitor and report key business performance indicators of the assigned team and area of responsibility.
• Ensure the implementation of the processes and tools according to business as well as Quality, Health, Safety and Environmental guidelines.
• Facilitate effective collaboration with key stakeholders throughout the delivery chain, including Sales, Agreement Management, and Technical Service.

Required Knowledge and Skills:

• Over 5 years of experience executing services and/or coordinating service delivery, with proven experience in leading technical teams.
• Strong understand of the Field Service process and its integration with other support and delivery functions in Wärtsilä.
• Knowledge of SalesForce (CRM), Technical Knowledge Base, SAP and Qlikview.
• Proficiency of MS Power Point, MS projects, Excel and Word.
• Fluent in English (C1/C2 level)

Ideal Candidate Profile:

• Achieving results
• Making change happen
• Decisiveness and action orientation
• Planning and target setting
• Developing self and others
• Strong focus on quality and safety
• Communication
• Situational and cultural sensitivity
• Business and customer focus
• Project Management and SAP Knowledge is a plus

DomesticTravel Required: 30% per month/ International 10% per year

Last application date: 10/09/2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .