Lead Field Service Technician

Honeywell International Inc; México; Hybrid; MXN 450,000 - 750,000; Full time

Job summary

Honeywell International Inc. busca un Lead Field Service Technician para liderar y gestionar el equipo de Field Service, garantizando una entrega de servicio eficiente a nuestros clientes.

Desarrollarás estrategias para optimizar operaciones de servicio, impulsar la satisfacción del cliente y el crecimiento del negocio. En este rol, tendrás influencia directa en la eficiencia operativa y la calidad del servicio, guiando la toma de decisiones y gestionando relaciones con clientes, proveedores y

Qualifications

• Mínimo de 5 años de experiencia comprobada en gestión de servicios de campo o similar.
• Conocimientos técnicos sólidos de tecnologías relevantes.
• Excelentes habilidades de liderazgo y gestión de equipos.
• Capacidad para priorizar múltiples proyectos y tareas.
• Experiencia en impulsar mejoras de procesos y buenas prácticas.
• Fuerte capacidad de resolución de problemas y toma de decisiones.

Responsibilities

• Liderar y supervisar el equipo de Field Service, asegurando una entrega de servicio eficiente.
• Proporcionar orientación técnica y apoyo a los técnicos de campo.
• Asignar y programar técnicos para cumplir con la demanda de clientes y SLA.
• Monitorear y analizar métricas de desempeño para identificar mejoras.
• Colaborar con equipos multifuncionales para impulsar mejoras continuas.
• Establecer y mantener relaciones con clientes, proveedores y equipos internos.
• Asegurar el cumplimiento de políticas, procedimientos y requisitos regulatorios.

Skills

Leadership

Field service management

Technical knowledge

Education

Bachelor's degree in Engineering

Master's degree preferred

Job description

Empresa : Honeywell Tipo de empleo : Tiempo completo Mexico

Lead Field Service Technician

Descripción del trabajo - Lead Field Service Technician

Description

As a Lead Field Service Technician here at Honeywell, you will have the opportunity to lead and manage our Field Service team, ensuring efficient and effective service delivery to our customers. You will develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth. Collaborating with cross-functional teams, you will drive continuous improvement initiatives and establish strong relationships with key stakeholders.

In this role, you will impact the efficiency and effectiveness of our field service operations, directly influencing customer satisfaction and loyalty. Your leadership and strategic decision-making will play a crucial role in driving customer satisfaction, business growth, and the success of our field service operations. Join us at Honeywell and make a difference in creating a safer, smarter, and more sustainable world.

Responsibilities

• Lead and oversee the Field Service team, ensuring efficient and effective service delivery
• Provide technical guidance and support to field service technicians
• Assign and schedule field service technicians to meet customer demands and service level agreements
• Monitor and analyze field service performance metrics to identify areas for improvementCollaborate with crossfunctional teams to drive continuous improvement initiatives
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
• Ensure compliance with company policies, procedures, and regulatory requirements

YOU MUST HAVE

• Minimum of 5 years of proven experience in field service management or a similar role
• Strong technical knowledge and understanding of relevant technologies
• Excellent leadership and team management skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in driving process improvements and implementing best practices
• Strong problem-solving and decision-making abilities

WE VALUE

• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Customer-focused mindset
• Ability to drive change and innovation
• Results-oriented approach
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships

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