Field Ops - Supervisor Regional - Mexico City

M8l; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Aplazo is seeking a Regional Supervisor in Mexico City to drive sustainable growth and lead a field team across our region. You'll partner with merchants and cross-functional teams to deliver exceptional customer experiences while meeting monthly targets.

You will coach on-site leaders, allocate resources, and implement in-store activation plans. The role demands hands-on leadership, data-driven decision making, and a passion for developing high-performing teams in a fintech environment.

Qualifications

• 3+ years in Sales, Operations, or Account Management with 1+ year leading or coordinating teams.
• Bachelor's degree completed.
• Proficiency in Excel/Google Sheets; comfortable with data, reports and dashboards.
• Strong merchant relationship management and interpersonal skills.
• Ability to set the tone for the team, drive performance and show empathy.
• Able to manage multiple stores, teams and projects simultaneously.
• Analytical thinking with data-driven decision making.

Responsibilities

• Own regional performance and monthly targets while balancing operations and commercial priorities.
• Plan and allocate time, people, and budget as business needs evolve.
• Develop and execute strategies to meet regional targets.
• Lead, coach, and develop field advisors and on-site leaders.
• Act as regional voice and collaborate with Marketing, Operations, and Product.
• Identify and implement continuous improvement initiatives with the team.
• Execute in-store activation plans for accounts and ensure implementation.

Skills

Sales experience

Operations experience

Team leadership

Analytical thinking

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Hybrid work in Mexico City, Mexico.

About Aplazo

Aplazo is Mexico’s leading “buy now, pay later” platform, giving consumers flexible, transparent payment solutions while helping merchants grow their sales. We’re a fast-growing Series B fintech backed by top global investors, combining technology, data, and design to redefine financial access.

Role Mission

As a Regional Supervisor in Mexico City, you will be responsible for driving sustainable growth across your region, both in business performance and people development.

You will lead a team working directly on the sales floor, determine where to focus their efforts, and collaborate closely with merchants and cross-functional teams at Aplazo. We are looking for someone who is insightful, resilient, and hands-on, with a strong understanding of day-to-day operations and the ability to inspire, develop, and lead a high-performing team.

Key Responsibilities

• Own the performance of your region, driving the achievement of monthly targets while balancing operational and commercial priorities.

• Plan and allocate resources (time, people, and budget), making informed decisions as business conditions evolve.

• Develop and execute strategies to ensure stores across your region meet their targets, prioritizing where your team's efforts will have the greatest impact.

• Lead, coach, and develop a team of field advisors and on-site leaders, building a strong, high-performing team.

• Act as the voice of your region, ensuring effective collaboration with cross-functional teams such as Marketing, Operations, and Product to deliver the best possible customer experience.

• Identify, propose, and implement continuous improvement initiatives alongside your team, adapting business operations to the evolving needs of merchants and customers.

• Execute in-store activation plans for specific accounts, ensuring operational effectiveness and successful implementation.

Must-Have Qualifications

• Experience: 3+ years of experience in Sales, Operations, or Account Management, with at least 1 year of experience leading or coordinating teams.

• Education: Bachelor's degree completed.

• Technical Skills: Proficiency in Excel / Google Sheets and confidence working with data, reports, and dashboards.

• Merchant Relationship Management: Strong commercial and interpersonal skills, with the ability to build and maintain lasting business relationships.

• People Leadership: Ability to set the tone for your team, drive performance, and demonstrate empathy toward their challenges.

• Organization & Prioritization: Ability to effectively manage multiple stores, teams, and projects simultaneously.

• Analytical Thinking: Strong decision-making skills supported by data, sound judgment, and business acumen.

Nice-to-Have Qualifications

• Experience working in technology, fintech, and/or retail companies.

• Experience training, coaching, or coordinating field or in-store teams.

• Familiarity with CRM platforms such as HubSpot.

Languages

• Spanish: Full professional proficiency.

• English: Upper-intermediate to advanced proficiency.

Personal data collected during the recruitment process will be processed in accordance with the Privacy Notice of Aplaz, S.A. de C.V. (“Aplazo”), available at our Privacy and Policy Notice.

Aplazo does not discriminate on the basis of race, religion, skin color, sex, gender, age, ethnic or national origin, marital status, disability, social or economic status, sexual preferences, or any other condition or characteristic. Selection is based solely on the qualifications and merits of the candidates.