Field Attorney

CIBTvisas, Inc; México; Presencial; MXN 420.000 - 700.000; Jornada completa

Descripción de la vacante

CIBTvisas, Inc. is seeking a Field Attorney to oversee immigration cases from documentation through government submission, ensuring compliance and excellent client experience.

You will coordinate with internal teams, attend embassies and government offices, and manage sensitive client data in a fast-paced, structured environment. The role requires clear communication, strong analytical thinking, and proactive problem-solving to meet strict deadlines and SLA targets.

Formación

• Bachelor's degree in the related field.
• Adhering to the principles and values of the company.
• Ability to handle fast changes in volume.
• Ability to work with tight deadlines and prioritize.
• Flexible hours to attend daily at Embassies, Consulates, and Government Offices.
• Strong analytical ability.
• Intermediate/Advanced English.
• Work experience in corporate or customer service environments.

Responsabilidades

• Prepare and review documents for immigration processes. Ensure accuracy and compliance with legal regulations.
• Attend daily at Embassies, Consulates, and Government Offices, to forward and monitor processes.
• Ensure the client understands requirements clearly and that all applications and documents submitted are accurate, complete, and timely.
• Answer directed calls and emails in a timely and professional manner.
• Listen intently to the client to ensure needs are met. Demonstrate expertise and initiative in providing solutions and resolving client issues.
• Maintain strict client confidentiality, ensuring secure document handling and protection of client PII and all other data.
• Ensure all SLA's standards are met or exceeded.
• Keep all information up to date and correct in the Immigo system.
• Partner with other teams to ensure the smooth running of processes.
• Ensure that all required documents are returned to the client under the date required.
• Assist in the training and mentoring of new team members.
• Stay current with immigration laws and requirements and industry best practices.
• Complete all work strictly with laws, regulations, and company policies.
• Other duties as assigned by the manager.

Conocimientos

Deadline management

Analytical thinking

Flexible hours

English proficiency

Customer service experience

Documentation handling

Educación

Bachelor's degree in the related field

Descripción del empleo

Our Field Attorney is responsible for overseeing immigration cases from documentation preparation through government submission, ensuring full legal compliance and exceptional client experience. Acting as a trusted advisor, the role requires clear communication, analytical thinking, and proactive problem-solving to meet strict deadlines and service levels. The position involves regular attendance at embassies and government offices, close coordination with internal teams, and meticulous management of sensitive client data. This is a dynamic role suited to professionals who thrive in structured yet fast-moving environments.

Duties:

• Prepare and review documents for immigration processes. Ensure accuracy and compliance with legal regulations.
• Attend daily at Embassies, Consulates, and Government Offices, to forward and monitor processes.
• Ensure the client understands requirements clearly and that all applications and documents submitted are accurate, complete, and timely.
• Answer directed calls and emails in a timely and professional manner.
• Listen intently to the client to ensure needs are met. Demonstrate expertise and initiative in providing solutions and resolving client issues.
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data.
• Ensure all Service Level Agreement (SLA's) standards are met or exceeded.
• Keep all information up to date and correct in the Immigo system.
• Partner with other teams to ensure the smooth running of processes.
• Ensure that all required documents are returned to the client under the date required.
• Assist in the training and mentoring of new team members.
• Stay current with immigration laws and requirements and industry best practices.
• Complete all work strictly with laws, regulations, and company policies.
• Other duties as assigned by the manager.

Necessary Skills and Experience:

• Bachelor's degree in the related field
• Adhering to the principles and values of the company
• Ability to handle fast changes in volume
• Ability to work with tight deadlines and prioritize
• Flexible hours to attend daily at Embassies, Consulates, and Government Offices.
• Strong analytical ability
• Intermediate/Advanced English
• Work experience in corporate or customer service environments

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [e-mail]