Immigration Field Attorney with Flexible Hours

CIBTvisas, Inc; México; Presencial; MXN 420.000 - 700.000; Jornada completa

Descripción de la vacante

CIBTvisas, Inc. is seeking a Field Attorney to oversee immigration cases from documentation through government submission, ensuring compliance and excellent client experience.

You will coordinate with internal teams, attend embassies and government offices, and manage sensitive client data in a fast-paced, structured environment. The role requires clear communication, strong analytical thinking, and proactive problem-solving to meet strict deadlines and SLA targets.

Formación

• Bachelor's degree in the related field.
• Adhering to the principles and values of the company.
• Ability to handle fast changes in volume.
• Ability to work with tight deadlines and prioritize.
• Flexible hours to attend daily at Embassies, Consulates, and Government Offices.
• Strong analytical ability.
• Intermediate/Advanced English.
• Work experience in corporate or customer service environments.

Responsabilidades

• Prepare and review documents for immigration processes. Ensure accuracy and compliance with legal regulations.
• Attend daily at Embassies, Consulates, and Government Offices, to forward and monitor processes.
• Ensure the client understands requirements clearly and that all applications and documents submitted are accurate, complete, and timely.
• Answer directed calls and emails in a timely and professional manner.
• Listen intently to the client to ensure needs are met. Demonstrate expertise and initiative in providing solutions and resolving client issues.
• Maintain strict client confidentiality, ensuring secure document handling and protection of client PII and all other data.
• Ensure all SLA's standards are met or exceeded.
• Keep all information up to date and correct in the Immigo system.
• Partner with other teams to ensure the smooth running of processes.
• Ensure that all required documents are returned to the client under the date required.
• Assist in the training and mentoring of new team members.
• Stay current with immigration laws and requirements and industry best practices.
• Complete all work strictly with laws, regulations, and company policies.
• Other duties as assigned by the manager.

Conocimientos

Deadline management

Analytical thinking

Flexible hours

English proficiency

Customer service experience

Documentation handling

Educación

Bachelor's degree in the related field

Descripción del empleo

CIBTvisas, Inc. is seeking a Field Attorney to oversee immigration cases from documentation through government submission, ensuring compliance and excellent client experience.

You will coordinate with internal teams, attend embassies and government offices, and manage sensitive client data in a fast-paced, structured environment. The role requires clear communication, strong analytical thinking, and proactive problem-solving to meet strict deadlines and SLA targets.