FBS Recruiter (Reclutamiento Masivo)

Capgemini; Aguascalientes; Presencial; MXN 260.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home Office model

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Flexible work arrangements

Descripción de la vacante

Capgemini in Mexico is seeking a Recruiter to manage high-volume recruitment for Contact Center and Customer Service roles. You will own the full cycle from posting and sourcing to interviews, offers, and onboarding.

You will partner with hiring managers to refine requirements and drive effective recruitment strategies. You will screen candidates through phone, behavioral, and technical interviews where applicable, negotiate offers, and monitor key metrics to improve hiring outcomes.

Formación

• 2+ years of experience as a Recruiter or similar role.
• High volume recruitment experience preferred.
• Advanced English proficiency (C1).

Responsabilidades

• Manage high-volume recruitment processes for Contact Center and Customer Service roles.
• Full-cycle recruiting from posting to onboarding.
• Sourcing via job boards, social media, networking, and passive outreach.
• Collaborate with Hiring Managers on requirements and strategy.
• Screen candidates and conduct interviews (phone/behavioral/technical).
• Present offers and negotiate terms.
• Track KPIs and report on time-to-fill, cost-per-hire, offer acceptance, quality.
• Maintain talent pool for future hiring.
• Support diversity and inclusion in recruitment.
• Identify process improvements and stay updated on industry trends.

Conocimientos

High volume recruitment

Communication skills

English proficiency (C1)

Educación

Bachelor's degree in Psychology, HR, BA or related

Descripción del empleo

Main responsibilities

• Manage high-volume recruitment processes for Contact Center and Customer Service roles.
• Full‑Cycle Recruiting: Manage the recruitment process from start to finish, including job posting, sourcing candidates, conducting interviews, managing offers, and overseeing the onboarding process for new hires.
• Talent Sourcing & Networking: Utilize a variety of sourcing methods, including job boards, social media, networking events, and passive candidate outreach, to build a strong pipeline of qualified candidates for current and future roles.
• Collaboration with Hiring Managers: Partner with hiring managers to understand specific job requirements, qualifications, and team culture. Advise on recruitment strategies and best practices to ensure alignment with organizational goals.
• Candidate Screening & Interviews: Conduct in-depth candidate assessments through phone interviews, behavioral interviews, and technical interviews where applicable, to evaluate skills, experience, and cultural fit.
• Offer Management & Negotiation: Present job offers to candidates and manage the negotiation process, ensuring both the candidate and hiring manager are satisfied with the terms.
• Metrics & Reporting: Track and report on recruitment KPIs, including time-to-fill, cost-per-hire, offer acceptance rates, and candidate quality. Use data to provide actionable insights and improve recruitment strategies.
• Talent Pool Management: Maintain and nurture relationships with potential candidates, ensuring a strong talent pool is ready for future hiring needs.
• Diversity & Inclusion: Support the company’s diversity and inclusion initiatives by ensuring a fair, equitable, and inclusive recruitment process.
• Process Improvement: Identify areas for improvement within the recruitment process and work to streamline and enhance efficiency. Stay current with industry trends, tools, and technologies to ensure the best recruitment practices are in place.

Qualifications

• Bachelor's degree in Psychology, Human Resources, Business Administration, or a related field (preferred).
• 2+ years of experience as a Recruiter or a similar role
• High volume recruitment highly preferred
• Advanced English proficiency (C1 level)

Competencies

• Strong communication skills
• Ability to manage multiple priorities
• Strong organizational skills and attention to detail

Benefits

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Home Office model
4. Career development and training opportunities
5. Flexible work arrangements (remote and/or office-based)
6. Dynamic and inclusive work culture within a globally known group
7. Private Health Insurance
8. Pension Plan
9. Paid Time Off
10. Training & Development
11. *Note: Benefits differ based on employee level