FBS Learning Content Developer

Capgemini; Ciudad de México; Híbrido; MXN 10.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development and training opportunities

Flexible work arrangements

Dynamic and inclusive work culture

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Performance Bonus

Descripción de la vacante

A leading IT consulting firm in Mexico is seeking a mid-senior level professional for a full-time Customer Service role focused on building training resources for sales and service segments. Ideal candidates should have at least 4 years of experience along with a Bachelor's degree in Educational technology or similar. This position offers competitive compensation, flexible work arrangements, and career development opportunities.

Formación

• 4 years of experience in relevant fields.

Responsabilidades

• Building training resources and designing learning experiences for technical training.

Conocimientos

Proficiency in English (Interview in English)

Bachelor's degree in Educational technology or information technology, education or adult learning

Interviewing subject matter experts to understand processes

Working with Learning Management Systems

Generative AI

Articulate 360

Camtasia

SharePoint

Educación

Bachelor's degree in Educational technology or information technology

Herramientas

Articulate 360

Camtasia

SharePoint

Descripción del empleo

1 week ago Be among the first 25 applicants

This range is provided by Capgemini. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$1.00/yr - $1.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one of the largest Insurance Groups in the world.

Location: Brazil/Mexico - Working Hours: 8:00 am to 5:00 pm (EST)

What You'll Do

Building training resources and designing learning experiences for technical training for a business segment that supports sales and service for customers and insurance agents.

Requirements

• 4 years of experience

Skills

• Proficiency in English (Interview in English)
• Bachelor's degree in Educational technology or information technology, education or adult learning
• Interviewing subject matter experts to understand processes - Intermediate
• Working with Learning Management Systems - Intermediate
• Generative AI - Entry Level
• Articulate 360 - Intermediate
• Camtasia - Entry Level
• SharePoint - Entry Level

Benefits

• Competitive compensation and benefits package:
• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
• Performance Bonus

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting