FBS - Learning Measurement & Analytics Lead

Capgemini; México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Private Health and Dental Insurance

Pension Plan

Meals tickets

Life Insurance

Descripción de la vacante

FBS is seeking a Learning Measurement & Analytics Lead to establish the organization’s learning measurement strategy and to translate data into actionable business insights. You will partner with L&D, business stakeholders, and executives to design evaluations, run advanced analyses, and demonstrate the value of learning investments.

The role focuses on measuring behavior change, business impact, and ROI, going beyond traditional metrics to show organizational value.

Formación

• Experience in Learning Analytics, People Analytics, or Organizational Research.
• Experience designing advanced evaluation studies, ROI analyses, and business impact assessments.
• Strong expertise in learning measurement methodologies (Kirkpatrick Levels 3/4, Phillips ROI).
• Experience building analytics infrastructure and automated reporting solutions.

Responsabilidades

• Develop and lead learning measurement and analytics strategy aligned with business outcomes.
• Maintain standards for evaluating learning programs and reporting requirements.
• Ensure compliance with data privacy, governance, and regulatory guidelines.
• Design scalable evaluation methodologies to measure behavior change and ROI.
• Create dashboards and reports communicating learning outcomes to executives.

Conocimientos

Learning analytics

Stakeholder influence

Statistics

Data storytelling

Python/R

SPSS

Educación

Bachelor’s degree in a relevant field

Master’s preferred

Herramientas

Power BI

Tableau

Qualtrics

Descripción del empleo

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

We are seeking a strategic and data-driven Learning Measurement & Analytics Lead to establish and execute the organization’s learning measurement strategy. This role is responsible for ensuring learning and development programs are evaluated based on measurable business outcomes, enabling data-driven decision-making and demonstrating the value of learning investments across the organization.

As a trusted advisor and subject matter expert, you will partner with Learning & Development leaders, business stakeholders, and executive teams to design evaluation methodologies, conduct advanced analyses, and translate complex findings into actionable business insights. This role focuses on measuring behavior change, business impact, and return on investment (ROI), moving beyond traditional learning metrics to demonstrate organizational value.

The ideal candidate combines expertise in learning analytics, organizational research, and statistical analysis with the ability to influence stakeholders and communicate insights in a compelling, business-focused manner.

What You’ll Do

• Develop and lead the organization’s learning measurement and analytics strategy, ensuring alignment with business objectives and performance outcomes
• Define and maintain standards for evaluating learning programs, including data collection methods, measurement frameworks, and reporting requirements
• Ensure learning measurement, evaluation, and analytics practices comply with organizational policies, governance standards, regulatory requirements, and applicable data privacy guidelines
• Conduct regular compliance and quality checks on measurement methodologies, data collection, reporting processes, and learning analytics outputs, identifying discrepancies or risks and recommending corrective actions
• Design and implement scalable evaluation methodologies to measure behavior change, business impact, and learning effectiveness using frameworks such as Kirkpatrick Levels 3 and 4 and Phillips ROI
• Build and manage learning analytics infrastructure and measurement platforms using tools such as Performativ, Qualtrics, or similar solutions
• Integrate learning data with operational, talent, and business performance metrics to provide a comprehensive view of learning effectiveness
• Conduct ROI analyses and advanced evaluation studies to assess the value and impact of learning initiatives
• Design and execute structured evaluations, pilot programs, controlled experiments, and outcome studies to support evidence-based decision-making
• Define evaluation methodologies, sampling approaches, comparison groups, and success metrics to ensure analytical rigor and validity
• Perform statistical analyses using tools such as SPSS, Python, R, or equivalent analytical platforms
• Develop executive-level dashboards, scorecards, and reports that communicate learning outcomes, business impact, and value realization
• Translate complex analytical findings into clear, concise recommendations and business insights for senior leaders and stakeholders
• Establish consistent measurement language and reporting standards focused on outcomes, performance improvement, and business value
• Partner with stakeholders during project planning to define success measures, evaluation strategies, and business impact goals
• Provide consultation and guidance on measurement design, data collection strategies, and interpretation of analytical findings
• Develop reusable tools, templates, frameworks, and best practices to standardize learning measurement across the organization
• Conduct external benchmarking and research to compare learning effectiveness against industry standards and leading practices
• Build organizational capability in learning analytics and measurement through coaching, knowledge sharing, and stakeholder education
• Influence leaders and business partners on the effective use of data, evidence, and measurement practices to support decision-making

• Experience in Learning Analytics, People Analytics, Organizational Research, Industrial/Organizational Psychology, or a measurement-intensive Learning & Development role
• Experience designing and executing advanced evaluation studies, business impact assessments, and ROI analyses
• Strong expertise in learning measurement methodologies, including Kirkpatrick Levels 3 and 4, Phillips ROI, and outcome-based evaluation frameworks
• Experience building and implementing analytics infrastructure, measurement platforms, and automated reporting solutions
• Experience with data visualization and reporting tools such as Power BI, Tableau, or equivalent platforms
• Strong knowledge of research design, statistical methodologies, experimental design, sampling strategies, and data interpretation
• Experience integrating learning data with business performance, operational, and workforce metrics
• Exceptional communication and storytelling skills, with the ability to translate complex analyses into executive-level insights and recommendations

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health and Dental Insurance
7. Pension Plan
8. Meals tickets
9. Life Insurance

Please note: CVs must be submitted in English. Applications in other languages will not be considered.

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.