FBS - Internal Trainer

Farmers Group Inc.; Aguascalientes; On-site; MXN 240,000 - 360,000; Full time

Job summary

Farmers Insurance is seeking an Internal Trainer to deliver established learning solutions for Service Operations audiences, including supervisory and professional learners. You will plan, develop, deliver and evaluate training programs.

The role requires 2+ years in Learning & Development, bilingual English/Spanish, customer support experience, and familiarity with LMS systems. Availability to work five days a week within 7am–9pm CT is expected.

Qualifications

• Two years’ experience in Learning & Development or related training.
• Experience in customer support and/or contact center.
• Bilingual in English and Spanish required.
• Experience in insurance or financial services preferred.
• Availability to work 5 days a week within 7am–9pm CT.

Responsibilities

• Delivers instruction and facilitates learning for all audiences.
• Partners with stakeholders to identify learning opportunities and improve results.
• Takes ownership of training delivery including class setup and LMS coordination.
• Leads meetings on class results and performance with business leaders.

Skills

L&D experience

Training facilitation

Bilingual English/Spanish

Customer support

LMS usage

Education

High School Diploma

Bachelor's degree preferred

Tools

LMS

Job description

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FBS - Internal Trainer

36337

Farmers– where ambition meets opportunity.

Farmers is known for more than its unforgettable jingle – it’s a team with a passion for purpose and making a real difference in people’s lives. Farmers employees deliver peace of mind when it matters most. The organization’s results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on the team. Farmers employees tackle challenges head-on, learn from every experience and measure their impact on the customers who trust them.

Join usand help power the success of Farmers. As a team member, you’ll collaborate with Farmers’ award-winning workforce, benefit from a culture of innovation and support and contribute to their mission of delivering protection and peace of mind to millions of U.S. customers.

The Internal Trainer is responsible for the delivery of established learning solutions to enhance competencies and effectiveness of Service Operations audiences including supervisory and professional level learners. This position will leverage technical expertise to deliver effective training, and will plan and executes training and educational programs, including gathering and preparing all materials. The Internal Trainer will contribute to analyzing, designing, developing, delivering and evaluating learning and performance improvement solutions to close performance gaps. This role will also be responsible for business results generated through learning and performance improvement solutions and tools.

Essential Job Functions

Facilitates Learning Solutions

• Deliver instruction and facilitate learning for all learning audiences by employing various learning delivery techniques and/or technologies.
• Influences positive behavior change in learners that drives business results by creating a positive environment for learning.
• Responsible for the oversight of trainees for the duration of training sessions.
• Provides feedback to trainees and their Supervisors.

Partnership with Stakeholders

• Partners with the business by participating in business activities such as team meetings, huddles, town halls to identify learning opportunities and improve results.
• Supports the execution of the business strategy through learning solutions.
• Participates with Service Ops Leadership and University personnel on continuous improvement initiatives.

Learning Solution Administration

• Takes ownership of the training delivery which includes class set up/tear down and prompt clear communication with support required to ensure consistent and positive learner experience.
• Understands and utilizes LMS in order to deliver on a seamless learning experience.
• Works closely with representatives from the business and other appropriate parties to coordinate the training schedule and all guest speakers/support resources.
• Leads Meetings on class results and employee performance with business leaders (includes reporting on performance metrics, behavior observations, and recommendations)

Cross Functional Collaboration

• Serves as a subject matter expert to support the creation and maintain relevancy of curriculum.
• Contributes on project teams in designing learning to share knowledge and provide creative ideas.
• Collaborates on program enhancements and leads projects for improved learning solutions.
• Conducts evaluations to analyze training activities, outcomes and make recommendations for improvement.

Education Requirements

High School Diploma or equivalent High school diploma or equivalent required. Bachelor’s degree preferred in business, education, or related field.

Experience Requirements

• Two years’ experience of Learning & Development (L and D)/training, or equivalent technical expertise related to Learning and Development. Experience in training facilitation.
• Experience providing customer support
• 1 year of contact center experience
• Bilingual proficiency in English and Spanish required
• Experience in insurance or related field preferred
• Availability to work 5 days a week within a 7am-9pm CT window.

Benefits This position offers a competitive compensation and benefits package designed to support your wellbeing, growth, and work–life balance. While specific benefits may vary by country and employee level, offerings generally include competitive salary opportunities, performance-based bonuses, comprehensive benefits, and ongoing training and development resources.

Important Hiring Conditions and Disclosures

By applying for this position, candidates acknowledge and agree that:

Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.

Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.

Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.

About Farmers Insurance
"Farmers Insurance®" and "Farmers®" are tradenames for a group of insurers providing insurance for automobiles, homes and small businesses and a wide range of other insurance and financial services products. Farmers Insurance Exchange, the largest of the three primary insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2025 Fortune 500 list. For more information about Farmers Insurance, visit Farmers.com.