FBA Coordinator, Amazon

Amazon; Tepotzotlán; Presencial; MXN 360.000 - 480.000; Jornada completa

Descripción de la vacante

Amazon is seeking an On Site Coordinator to own operations metrics for the FBA Ops team serving 3P sellers in Mexico. You will identify blockers in shipping inventory, analyze return metrics, and help resolve escalations to maintain optimal inbound operations and inventory accuracy.

The role requires coordinating with program teams, translating data into actionable insights, and automating weekly reporting to scale performance. Fluency in English and flexibility across shifts are essential.

Formación

• Bachelor's degree required.
• 2+ years of operations management experience.
• Speak, write, and read fluently in English and be able to take direction in English.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsabilidades

• Partner with the program team to create key performance indicators and new methodologies for measurement and tracking FBA seller’s defects.
• Understand drivers, impacts on key influences on business dynamics and productivity.
• Translate data into actionable insights for the stakeholders.
• Automate reporting for weekly business metrics; identify areas of opportunity to automate and scale ad-hoc analyses.

Conocimientos

Operations management

English fluency

Data modeling

Lean techniques

Educación

Bachelor's degree

Descripción del empleo

Description

Amazon is looking for high-potential leaders, who are ready to own their impact in Fulfillment by Amazon program for 3P sellers. The FBA Ops team owns the seller facing workflow components and back-end services that productize supply chain capabilities and capture their inputs in user-friendly and intuitive ways regarding shipment delivery to Amazon MX FCs, pre-received catalog/shipment errors where FBA OPS team create and handle escalation tickets for proper inventory management.

As FBA On Site Coordinator, you will identify blockers from a) shipping inventory into Amazon's fulfillment network, b) stranded inventory inquiries associated to IDQ and Compliance, c) removals escalation cases, d) analyze all the return metrics, troubleshoot all the deviations on the value chain such as DNR, Switcheroos, wrong item sent (WIS), damaged during transit (DDT) and wrong fault owner assignee and e) Missing from inbound reimbursement cases to determine top offenders, gaps in inbound operations to locate missing inventory.

Key job responsibilities

• -Partner with the program team to create key performance indicators and new methodologies for measurement and tracking FBA seller’s defects.
• -Understand drivers, impacts on key influences on business dynamics and productivity.
• -Translate data into actionable insights for the stakeholders.
• -Automate reporting for weekly business metrics; identify areas of opportunity to automate and scale ad-hoc analyses.

Basic Qualifications

• Bachelor's degree
• 2+ years of operations management experience
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of data modeling and data pipeline design

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.