Operations Manager, Worldwide Operations

Amazon; Región Centro; Presencial; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Amazon Mexico's fulfillment network seeks an Operations Manager to lead inbound or outbound operations across shifts, driving performance and customer experience.

You will develop teams of Area Managers and hourly associates, mentor leaders, and own capacity planning and process improvements to deliver safe, efficient, and scalable operations.

Formación

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 8+ years of strong Operations Management proficient in Data Analysis.

Responsabilidades

• Lead 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates.
• Support all safety programs and compliance to ensure a safe work environment for all associates and managers.
• Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
• Mentor, train and develop teammates for career progression, performance improvement and recognition purposes.
• Execute Daily Capacity planning to guarantee success at the site.
• Create, communicate and maintain quality control policies and standard work procedures to Area Managers and associates.
• Proactively identify and lead process improvement initiatives using Lean tools to delight customers.
• Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Operations Managers to balance labor.
• Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.

Conocimientos

Operations management

Data analysis

Stakeholder management

Lean / process improvement

Leadership

Educación

Bachelor's degree or equivalent

Herramientas

Lean tools

Descripción del empleo

Description

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across the world?

If so, the Amazon team is looking for an experienced leader with a strong record of achieving results. The person will be responsible for creating and executing a worldwide supply chain by working closely with our retail and operations partners across the globe in order to effectively manage volume flows and fullness for our fulfillment centers and delivery stations. The role requires heavy index on dive deep, bias for action, and ownership.

As an Operations Manager, you will have the opportunity to lead an inbound operation, outbound operation, or a functional process on a specified shift or across multiple shifts within an Amazon Fulfillment Center. You will be responsible for leading, developing and engaging a team of exceptional talent that makes innovation possible. One of your main focuses will be motivating, mentoring and coaching your team to become the best leaders they can be.

Job Requirements

• Capacity Planning and Operational experience.
• Lead a group of Area Managers towards success.
• Manage several business Stakeholders (Retail/FBA) to drive and improve Seller/Vendor Experience.
• Innovate and drive continuous improvement projects.
• Deliver results : Cost and Customer Experience.
• Frequent walking in the building and around area; facilities are over a quarter mile in length

Key job responsibilities

• Support all safety programs and compliance to ensure a safe work environment for all associates and managers
• Lead and develop a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles
• Act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
• Mentor, train and develop teammates for career progression, performance improvement and recognition purposes.
• Execute Daily Capacity planning to guarantee success at the site.
• Create, communicate and maintain quality control policies and standard work procedures to Area Managers and associates
• Proactively identify and lead process improvement initiatives using Lean tools to delight customers
• Build and deliver productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Operations Managers to balance labor
• Evaluate performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations
• Execute Daily Capacity planning to guarantee success at the site.

About The Team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 8+ years of Strong Operations Management Proficient in Data Analysis

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10464332