FBA Coordinator, Amazon

Amazon; Tepotzotlán; Presencial; MXN 350.000 - 520.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

is seeking an On Site Coordinator to own impact in the FBA Ops workflow for 3P sellers. You will work on shipping inventory, IDQ and compliance escalations, and analyzing return metrics to optimize inbound operations. The role requires a bachelor’s degree and 2+ years of operations management experience, with fluency in English and willingness to work flexible hours, including weekends or nights.

Formación

• Bachelor's degree required.
• 2+ years of operations management experience.
• Fluent in English (spoken, written, reading).
• Flexible schedule including weekends, nights, or holidays.

Responsabilidades

• Partner with program team to define KPIs and tracking for FBA seller defects.
• Identify blockers in shipping inventory into Amazon's fulfillment network and address escalations.
• Analyze return metrics and deviations in the value chain to locate missing inventory and improve inbound operations.
• Automate weekly reporting and scale ad-hoc analyses for stakeholders.

Conocimientos

English fluency

Operations management

Educación

Bachelor's degree

Herramientas

Data modeling

Data pipeline design

Descripción del empleo

Amazon is looking for high-potential leaders, who are ready to own their impact in Fulfillment by Amazon program for 3P sellers. The FBA Ops team owns the seller facing workflow components and back-end services that productize supply chain capabilities and capture their inputs in user-friendly and intuitive ways regarding shipment delivery to Amazon MX FCs, pre-received catalog/shipment errors where FBA OPS team create and handle escalation tickets for proper inventory management.

Amazon is looking for high-potential leaders, who are ready to own their impact in Fulfillment by Amazon program for 3P sellers. The FBA Ops team owns the seller facing workflow components and back-end services that productize supply chain capabilities and capture their inputs in user-friendly and intuitive ways regarding shipment delivery to Amazon MX FCs, pre-received catalog/shipment errors where FBA OPS team create and handle escalation tickets for proper inventory management.

As FBA On Site Coordinatior, you will identify blockers from a) shipping inventory into Amazon's fulfillment network, b) stranded inventory inquires associated to IDQ and Compliance, c) removals escalation cases, d) analyze all the return metrics, troubleshoot all the deviations on the value chain such as DNR, Switcheroos, wrong item sent (WIS), damaged during transit (DDT) and wrong fault owner assignee and e)Missing from inbound reimbursement cases to determine top offenders, gaps in inbound operations to locate missing inventory.

Key job responsibilities

• Partner with the program team to create key performance indicators and new methodologies for measurement and tracking FBA seller’s defects.
• Understand drivers, impacts on key influences on business dynamics and productivity.
• Translate data into actionable insights for the stakeholders.
• Automate reporting for weekly business metrics; identify areas of opportunity to automate and scale ad-hoc analyses.

Basic Qualifications

• Bachelor's degree
• 2+ years of operations management experience
• Speak, write, and read fluently in English, and have the ability to take direction in English
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 2+ years of performance metrics, process improvement or lean techniques experience
• Knowledge of data modeling and data pipeline design

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10494931