External Quality Engineer: Field Issues & Improvement

Carrier; Guanajuato; On-site; MXN 700,000 - 1,100,000; Full time

Job summary

Carrier is seeking an External Quality Engineer to manage customer quality concerns, warranty claims, and field issues. You will lead investigations, perform root cause analysis, and implement corrective actions to prevent recurrence while aligning with suppliers, engineering, and manufacturing teams.

The role emphasizes data-driven quality improvements, PPAP/APQP involvement, and strong communication with global customers to sustain product reliability and customer satisfaction.

Qualifications

• Bachelor’s degree in a related engineering field is required.
• Minimum 3 years in quality, manufacturing, or failure analysis.
• Experience leading investigations and corrective actions.
• Strong knowledge of 8D and root cause methodologies.
• Proficient in data analysis and quality metrics.
• Excellent communication with global teams and customers.

Responsibilities

• Analyze customer complaints, warranty claims and field quality issues.
• Coordinate investigations with cross‑functional teams to resolve concerns.
• Document and communicate non‑conformities and deviations.
• Monitor quality metrics and drive improvement initiatives.
• Lead problem solving using 8D and structured corrective actions.
• Review PFMEA, Control Plans and Process Flows for risk mitigation.
• Support PPAP/APQP activities and quality system maintenance.

Skills

8D Problem Solving

Root Cause Analysis

Warranty Analysis

Cross-functional Collaboration

Quality Metrics

Data Analysis

Customer Focus

Education

Bachelor's degree in Industrial, Mechanical, Mechatronics, Electronics Engineering, or related field

Tools

MS Office

Data analysis tools

Job description

Carrier is seeking an External Quality Engineer to manage customer quality concerns, warranty claims, and field issues. You will lead investigations, perform root cause analysis, and implement corrective actions to prevent recurrence while aligning with suppliers, engineering, and manufacturing teams.

The role emphasizes data-driven quality improvements, PPAP/APQP involvement, and strong communication with global customers to sustain product reliability and customer satisfaction.