External Quality Engineer: Customer Issues & Improvement

Carrier; México; On-site; MXN 420,000 - 660,000; Full time

Job summary

Carrier seeks an External Quality Engineer to manage customer quality concerns, warranty claims, and field issues while ensuring the reliability of products and manufacturing processes.

You will lead investigations with Manufacturing, Engineering and Suppliers, drive 8D and RCA, analyze quality performance, and implement corrective actions to prevent recurrence. This role requires strong English communication with global teams and a focus on continuous improvement and customer satisfaction.

Qualifications

• Bachelor's degree in Industrial, Mechanical, Mechatronics, Electronics Engineering or related field.
• Minimum 3 years in quality, manufacturing, engineering, warranty analysis, or failure analysis.
• Advanced English to lead meetings with customers and global teams.
• Experience managing customer complaints, warranty claims, and field investigations.
• Strong knowledge of 8D, RCA, and quality tools.
• Experience with CEPPM, COPQ, First Year Warranty, Scrap, and FPY metrics.
• Knowledge of APQP, PPAP, PFMEA, MSA, Process Flow Diagrams, and Control Plans.
• Strong analytical, MS Office, and data analysis skills.
• Excellent communication, leadership, and customer focus.

Responsibilities

• Analyze and manage customer complaints, warranty claims, and field quality issues.
• Coordinate investigations with cross-functional teams to resolve concerns.
• Lead 8D and RCA based corrective actions.
• Review PFMEAs, control plans, and process diagrams for compliance.
• Support quality audits and PPAP approvals.
• Drive continuous improvement to reduce defects and costs.
• Ensure compliance with quality requirements for manufacturing.
• Monitor key quality metrics and initiate improvement actions.

Skills

English proficiency

8D problem solving

Root Cause Analysis

Quality metrics analysis

Cross-functional collaboration

Leadership

Data analysis

Education

Bachelor's degree in Industrial/Mechanical/Mechatronics/Electronics Engineering

Tools

PFMEA

MSA

Process Flow Diagrams

Control Plans

PPAP

Excel

Job description

Carrier seeks an External Quality Engineer to manage customer quality concerns, warranty claims, and field issues while ensuring the reliability of products and manufacturing processes.

You will lead investigations with Manufacturing, Engineering and Suppliers, drive 8D and RCA, analyze quality performance, and implement corrective actions to prevent recurrence. This role requires strong English communication with global teams and a focus on continuous improvement and customer satisfaction.