Field Quality & Warranty Leader

3217 Carrier México, S.A. de C.V.; Santa Catarina; On-site; MXN 420,000 - 640,000; Full time

Job summary

Carrier México, S.A. de C.V. is seeking an External Quality Engineer in Santa Catarina, Monterrey area to manage customer quality concerns, warranty claims, and field issues while ensuring product and process reliability and compliance.

You will lead cross-functional investigations and drive improvements in quality metrics. The role requires a bachelor’s degree in engineering and at least 3 years’ experience in quality or failure analysis, along with strong English communication for global

Qualifications

• Bachelor's degree in Industrial, Mechanical, Mechatronics, Electronics, or related field.
• Minimum 3 years in quality, manufacturing, engineering or failure analysis.
• Advanced conversational English for meetings with global teams.
• Experience with customer complaints, warranty claims, and field investigations.

Responsibilities

• Analyze and manage customer complaints and warranty claims.
• Coordinate investigations with cross-functional teams.
• Identify non-conforming products and process deviations.
• Monitor quality metrics and KPIs to drive improvements.
• Lead problem-solving using 8D and RCA.
• Analyze warranty data for trends and opportunities.
• Ensure compliance with quality requirements.
• Conduct quality reviews and audits to identify risks.
• Support implementation of QC systems and docs.
• Participate in PPAP and change reviews.
• Review PFMEA, Control Plans, and Process Flow Diagrams.
• Drive continuous improvement reducing complaints and scrap.

Skills

Quality management

Root cause analysis

8D methodology

Cross-functional collaboration

Leadership

Education

Engineering degree

Tools

MS Office

Data analysis tools

Job description

Carrier México, S.A. de C.V. is seeking an External Quality Engineer in Santa Catarina, Monterrey area to manage customer quality concerns, warranty claims, and field issues while ensuring product and process reliability and compliance.

You will lead cross-functional investigations and drive improvements in quality metrics. The role requires a bachelor’s degree in engineering and at least 3 years’ experience in quality or failure analysis, along with strong English communication for global