Customer-Facing External Quality Engineer

Carrier; Santa Catarina; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Competitive total rewards

Job summary

Carrier is seeking an External Quality Engineer to manage customer quality concerns, warranty claims, and field quality issues. You will lead investigations, perform root cause analysis, and implement corrective actions to prevent recurrence while coordinating with manufacturing, engineering, suppliers, and quality teams.

The role emphasizes analysis of quality metrics, warranty performance, and customer feedback to drive product and process improvements and ensure compliance with quality

Qualifications

• Bachelor's degree in Industrial, Mechanical, Mechatronics, Electronics Engineering, or related field.
• Minimum of 3 years of experience in Quality, Manufacturing, Engineering, Warranty Analysis, or Failure Analysis.
• Advanced conversational English with the ability to lead meetings, presentations, and technical discussions with customers and global teams.
• Experience managing customer complaints, warranty claims, and field quality investigations.
• Strong knowledge of 8D methodology, Root Cause Analysis, and quality problem-solving tools.
• Experience analyzing warranty and quality performance metrics such as CEPPM, COPQ, First Year Warranty, Scrap, and FPY.
• Knowledge of product failure analysis and corrective action implementation.
• Experience with APQP, PPAP, PFMEA, MSA, Process Flow Diagrams, and Control Plans.
• Strong analytical skills with the ability to interpret data and identify improvement opportunities.
• Proficiency in Microsoft Office and data analysis tools.
• Strong communication, leadership, customer focus, and cross-functional collaboration skills.
• Results-oriented mindset with a focus on customer satisfaction and continuous improvement.

Responsibilities

• Analyze and manage customer complaints, warranty claims, and field quality issues, identifying failure modes, trends, and root causes.
• Coordinate investigations with Manufacturing, Engineering, Supplier Quality, and cross‑functional teams to resolve quality concerns.
• Identify, document, and communicate quality issues, non‑conforming products, and process deviations using established systems and procedures.
• Monitor and support quality improvement initiatives through the analysis of key quality metrics and performance indicators.
• Lead and facilitate problem‑solving activities using methodologies such as 8D, Root Cause Analysis, and structured corrective action processes.
• Analyze warranty data and quality trends to identify opportunities for product and process improvement.
• Ensure compliance with quality requirements for manufacturing products and processes.
• Conduct quality reviews and audits to identify risks and prevent quality escapes.
• Support the implementation and maintenance of quality control systems, procedures, and documentation.
• Participate in process change reviews, work transfers, and PPAP approvals to ensure quality requirements are met.
• Review process control documentation, including PFMEAs, Control Plans, and Process Flow Diagrams to ensure compliance and risk mitigation.
• Drive continuous improvement initiatives focused on reducing customer complaints, warranty costs, scrap, and non‑conformances.

Skills

Quality management

8D problem solving

Root Cause Analysis

Data analysis

Cross-functional collaboration

Communication

Leadership

Microsoft Office

Education

Bachelors in Industrial/Mechanical/Mechatronics/EE

Tools

APQP

PPAP

PFMEA

MS Excel

Job description

Carrier is seeking an External Quality Engineer to manage customer quality concerns, warranty claims, and field quality issues. You will lead investigations, perform root cause analysis, and implement corrective actions to prevent recurrence while coordinating with manufacturing, engineering, suppliers, and quality teams.

The role emphasizes analysis of quality metrics, warranty performance, and customer feedback to drive product and process improvements and ensure compliance with quality