EUC Engineer Support (México- CDMX)

gsbsolutions1; Ciudad de México; Presencial; MXN 183.000 - 219.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Contrato de 3 meses

Descripción de la vacante

gsbsolutions1 busca un técnico de soporte técnico en CDMX para trabajar en sitio. Se espera experiencia de 2 a 4 años en entrega de servicios y solución de problemas de hardware y software de usuario final.

Responsable de instalación/configuración, support desk, IMACD, migraciones de datos y refresh de equipos. Trabajo bajo SLA, con disponibilidad para viaje según necesidad y soporte para eventos y emergencias.

Formación

• Se requiere experiencia de 2–4 años en soporte técnico de usuarios finales.
• Se valorará experiencia en instalación y configuración de hardware y software en equipos de escritorio y dispositivos móviles.
• Capacidad para trabajar en entornos de servicio y cumplir SLA.

Responsabilidades

• Proporcionar soporte al usuario final in situ para hardware y software.
• Realizar reparaciones Break/Fix y tareas Desk-Side (IMACD).
• Realizar actualizaciones, cambios de configuración e instalaciones de software en sitio.
• Gestiónar la cola de tickets y cerrar dentro del SLA definido.
• Coordinar con proveedores para soporte de hardware y reparaciones.

Conocimientos

End-user support

Troubleshooting

On-site support

Descripción del empleo

Nos encontramos en la búsqueda de un ingeniero de soporte técnico, para la CDMX.

As an On-Site Support Technician, with a minimum of one to three years of technical experience in service delivery and troubleshooting end-user hardware and software configuration issues, you will be responsible for providing high-quality services to end users.

Job Requirements:

• Provide customer-oriented end-user support, including the installation and configuration of desktop computers, laptops, mobile devices, associated peripherals, and related software.
• Perform Break/Fix repairs, Desk-Side Support, IMACD activities, data migration, equipment refreshes, etc.
• Perform on-site updates, configuration changes, and software installations.
• Provide on-site technical assistance to end users.
• Identify potential issues that could negatively impact the end-user experience and take the necessary actions to prevent them.
• Manage the ticket queue and ensure that tickets are resolved and closed within the defined Service Level Agreement (SLA).
• Respond to end-user requests regarding ticket status and provide timely follow-up as required.
• Coordinate with vendors to provide end-user support, such as hardware vendor technicians for warranty repairs or replacements.
• Perform security, control, and compliance-related tasks associated with end-user support, such as access reviews, risk assessments, control checks, facility inspections, and maintenance of verification records.
• Coordinate with Level 3 Support groups and project teams to improve service delivery, maintenance, and updates.
• Provide IT support for on-site or off-site events and meetings, including venue setup, coordination with the venue's IT/AV contacts, and on-call support.
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
• Provide on-call support outside regular working hours on a rotating basis, when required.
• In the event of future business requirements involving travel, logistics and travel expenses will be covered based on actual costs.
• Provide "Hands and Feet" support for voice and data network devices.

Other Requirements:

• Location: Blvd. Miguel de Cervantes Saavedra, Col. Granada, Miguel Hidalgo, México City, México.
• Schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m.
• Remuneration: MXN 18.000,00 net.
• Experience: 2 to 4 years.
• Work Model: On-site (3-month contract).
• English Level: Advanced (tests Will be conducted)