EUC Desktop support Analyst

Infosys; Ciudad de México; On-site; MXN 442,399 - 619,359; Full time

Job summary

A leading IT services company in Mexico City is looking for a skilled IT Support Specialist. The ideal candidate should possess at least 3 years of experience in supporting Microsoft systems and have a solid understanding of desktop applications and hardware. Responsibilities include maintaining hardware and software, analyzing system performance, and working with offshore teams. Excellent communication skills and iOS experience are also required for this role. Join our dynamic team to enhance user experience and system efficiency.

Qualifications

• 3 years experience supporting Microsoft systems in IT Infrastructure function.
• Good background supporting MS 365 suite.
• Must have knowledge of PC hardware architecture.
• Prior experience in Remote Desktop support.
• Good written and oral communication skills.

Responsibilities

• Provides expert judgment for desktop systems design and implementation.
• Analyzes requirements to meet system performance needs.
• Maintains and troubleshoots desktop hardware and software packages.
• Responsible for writing documentation of environments and enhancements.
• Assists with software upgrades and patches.

Skills

Microsoft systems support

MS 365 suite

PC hardware architecture

Desktop applications knowledge

SCCM operations

Remote Desktop support

TCP/IP fundamentals

Microsoft Active Directory

User profile management

iOS operating systems

Intune deployment

Job description

The role is expected to carry out following function/activities as part of this job.

• Provides expert judgment and analysis for the design, development and implementation of desktop systems.
• Analyzes requirements to ensure the system meets performance needs.
• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Assists with desktop/laptop images including updates, patches and performance/process enhancements.
• Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
• Assists with writing, testing, and installing packages for software upgrades/patches.
• Work with offshore teams

Experience/Skill requirements (including products knowledge)

• 3 years experience supporting Microsoft systems (Windows7, 8.1,10 &11) in IT Infrastructure function.
• Good background supporting MS 365 suite
• Must have knowledge of PC hardware architecture
• Must have knowledge of typical desktop applications, (i.e., virus scan, Bitlocker, etc.)
• Must have knowledge of SCCM and operations (Installing applications, patch management)
• Prior experience in Remote Desktop support
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Should have good understanding of Microsoft Acrive Directory, DHCP and DNS
• Should have good understanding of user profile management
• Good written and oral communication
• Proficient experience working with iOS operating systems, including updating, backup and reinstalling iOS operating systems and apps for iPhone & iPad devices.
• Desired knowledge deploying Intune and configuring corporate email, certificates and troubleshooting Mail & Calendar for iOS devices.