Especialista en Soporte a Víctimas

Placements24; Tijuana; Hybrid; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Remote work

Professional development in trauma‑in‑

Job summary

Placements24 is seeking a compassionate Specialist in Victim Support to work remotely with a focus on victims in Tijuana, Baja California. You will provide emotional support, guide through legal and social resources, and develop individualized plans for remote service delivery.

The role requires crisis intervention skills, trauma-informed care understanding, and strong empathy. Fluency in Spanish is essential, with English a strong asset.

Qualifications

• Bachelor's degree in Social Work, Psychology, Criminial Justice, Sociology, or related field.
• 3+ years direct experience with victims of crime, trauma survivors, or vulnerable populations.
• Crisis intervention, emotional support, and case management experience.

Responsibilities

• Provide remote emotional and practical support to victims of crime and trauma.
• Guide victims through legal processes and connect with legal and social services.
• Conduct remote needs assessments and develop individualized support plans.
• Offer crisis intervention and de-escalation via phone, video, and secure messaging.
• Maintain confidential client records per privacy regulations.
• Educate victims about rights and resources.
• Collaborate with law enforcement and healthcare providers for comprehensive care.
• Keep knowledge of local and national resources for victim support in Baja California.
• Participate in ongoing training in trauma-informed care and victim advocacy.
• Contribute to development of remote service delivery materials and protocols.
• Advocate for victims’ needs within various systems.

Skills

Empathy

Crisis intervention

Trauma-informed care

Remote service delivery

Spanish proficiency

Education

Bachelor's degree in Social Work

Job description

About the Role

Our client, a prominent organization committed to victim support services, is seeking a highly compassionate and skilled Specialist in Victim Support to join their dedicated team. This position is entirely remote, allowing you to provide crucial assistance to individuals and families in need from the comfort of your own space, with a focus on serving communities including Tijuana, Baja California . You will be responsible for offering emotional support, guidance on legal and social resources, and facilitating access to necessary services for victims of various forms of harm. The ideal candidate possesses exceptional empathy, strong crisis intervention skills, and a deep understanding of trauma-informed care. This is a vital role where you can make a profound difference in the lives of vulnerable individuals, contributing to their recovery and well-being through remote, dedicated support.

Key Responsibilities

• Provide immediate emotional and practical support to victims of crime and trauma remotely.
• Guide victims through legal processes and connect them with appropriate legal and social services.
• Conduct remote needs assessments and develop individualized support plans.
• Offer crisis intervention and de-escalation techniques via phone, video calls, and secure messaging.
• Maintain confidential and accurate client records in compliance with all privacy regulations.
• Educate victims about their rights and available resources.
• Collaborate with law enforcement, healthcare providers, and other agencies to ensure comprehensive victim care.
• Develop and maintain knowledge of local and national resources relevant to victim support, considering the context of Baja California .
• Participate in ongoing training and professional development to enhance skills in trauma-informed care and victim advocacy.
• Contribute to the development of support materials and protocols for remote service delivery.
• Advocate for the needs and rights of victims within various systems.

Requirements

• Bachelor's degree in Social Work, Psychology, Criminal Justice, Sociology, or a related field.
• Minimum of 3 years of experience working directly with victims of crime, trauma survivors, or vulnerable populations.
• Demonstrated experience in crisis intervention, emotional support, and case management.
• Excellent active listening, communication, and interpersonal skills.
• Proficiency in providing services remotely via various digital platforms.
• Strong understanding of trauma-informed care principles and best practices.
• Knowledge of legal and social service systems relevant to victim support.
• Ability to maintain professional boundaries and manage emotionally challenging situations with resilience.
• Proficiency in Spanish is essential; English proficiency is a strong asset.
• Access to a reliable internet connection and a private workspace for remote work.
• Knowledge of resources available in regions like Tijuana is beneficial.

Benefits

Our client offers a competitive salary, comprehensive training in trauma-informed care and victim advocacy, and the significant benefit of working remotely. You will be part of a mission-driven team dedicated to providing essential support and making a tangible difference in the lives of those who have experienced harm. This role offers professional fulfillment and the flexibility to contribute impactful services from anywhere.