Especialista en Apoyo a Víctimas Remoto

Placements24; Tijuana; Hybrid; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Remote work

Professional development in trauma‑in‑

Job summary

Placements24 is seeking a compassionate Specialist in Victim Support to work remotely with a focus on victims in Tijuana, Baja California. You will provide emotional support, guide through legal and social resources, and develop individualized plans for remote service delivery.

The role requires crisis intervention skills, trauma-informed care understanding, and strong empathy. Fluency in Spanish is essential, with English a strong asset.

Qualifications

• Bachelor's degree in Social Work, Psychology, Criminial Justice, Sociology, or related field.
• 3+ years direct experience with victims of crime, trauma survivors, or vulnerable populations.
• Crisis intervention, emotional support, and case management experience.

Responsibilities

• Provide remote emotional and practical support to victims of crime and trauma.
• Guide victims through legal processes and connect with legal and social services.
• Conduct remote needs assessments and develop individualized support plans.
• Offer crisis intervention and de-escalation via phone, video, and secure messaging.
• Maintain confidential client records per privacy regulations.
• Educate victims about rights and resources.
• Collaborate with law enforcement and healthcare providers for comprehensive care.
• Keep knowledge of local and national resources for victim support in Baja California.
• Participate in ongoing training in trauma-informed care and victim advocacy.
• Contribute to development of remote service delivery materials and protocols.
• Advocate for victims’ needs within various systems.

Skills

Empathy

Crisis intervention

Trauma-informed care

Remote service delivery

Spanish proficiency

Education

Bachelor's degree in Social Work

Job description

Placements24 is seeking a compassionate Specialist in Victim Support to work remotely with a focus on victims in Tijuana, Baja California. You will provide emotional support, guide through legal and social resources, and develop individualized plans for remote service delivery.

The role requires crisis intervention skills, trauma-informed care understanding, and strong empathy. Fluency in Spanish is essential, with English a strong asset.