Técnico/a Especialista en Sistemas de Spa y Bienestar Remoto

Placements24; Mérida; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Performance-based bonuses

Professional growth opportunities

Flexible schedule

Job summary

Placements24 is seeking a highly skilled Técnico/a Especialista en Sistemas de Spa y Bienestar to join our fully remote technical support team, serving clients worldwide. You will troubleshoot, diagnose, and resolve issues related to spa equipment, software, and integrated wellness technologies.

This remote role requires proactive problem solving, clear communication, and the ability to document cases in our CRM while collaborating with engineering to improve products and features, ensuring

Qualifications

• Proven experience in technical support, system administration, or a related IT field.
• Strong understanding of hardware, software, and network troubleshooting.
• Experience with spa equipment or wellness technology is highly desirable.
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong communication and interpersonal skills, with ability to explain technical concepts clearly.
• Proficiency in using remote support tools and CRM software.
• Self-motivated, organized, and capable of working independently in a remote environment.
• Ability to work under pressure and meet service level agreements.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.

Responsibilities

• Provide remote technical support for spa and wellness systems.
• Troubleshoot hardware and software issues via phone, email, and remote desktop access.
• Diagnose technical problems and implement effective solutions in a timely manner.
• Guide clients through setup, installation, and operational procedures.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Collaborate with engineering and product teams to identify recurring issues and suggest improvements.
• Stay up-to-date with technical specifications, software updates, and new features.
• Develop and update technical documentation, user manuals, and knowledge base articles.
• Ensure high levels of customer satisfaction through efficient and professional support.

Skills

Technical support

System administration

Hardware troubleshooting

Software troubleshooting

Remote support tools

CRM software

Communication skills

Independent work

Problem solving

Tools

CRM software

Remote support tools

Job description

About the Role

Our client, a leading innovator in the wellness technology sector, is seeking a highly skilled and dedicated Técnico/a Especialista en Sistemas de Spa y Bienestar to join our fully remote technical support team. This position is crucial for ensuring the seamless operation and optimal performance of our advanced spa and wellness systems for clients globally. As a remote-first organization, we provide the tools and flexibility for you to excel from your home office. You will be responsible for troubleshooting, diagnosing, and resolving technical issues related to spa equipment, software, and integrated wellness technologies. We are looking for a proactive problem-solver with a strong technical aptitude and a passion for the health and wellness industry. If you thrive on solving complex technical challenges and supporting cutting‑edge wellness solutions remotely, this role offers a dynamic career path.

Key Responsibilities

• Provide remote technical support for a range of spa and wellness systems, including massage chairs, hydrotherapy units, and diagnostic tools.
• Troubleshoot hardware and software issues via phone, email, and remote desktop access.
• Diagnose technical problems and implement effective solutions in a timely manner.
• Guide clients through setup, installation, and operational procedures.
• Maintain detailed records of client interactions, technical issues, and resolutions in the CRM system.
• Collaborate with the engineering and product development teams to identify recurring issues and suggest improvements.
• Stay up-to-date with technical specifications, software updates, and new system features.
• Develop and update technical documentation, user manuals, and knowledge base articles.
• Ensure high levels of customer satisfaction through efficient and professional support.

Requirements

• Proven experience in technical support, system administration, or a related IT field.
• Strong understanding of hardware, software, and network troubleshooting.
• Experience with spa equipment or wellness technology is highly desirable.
• Excellent problem-solving, analytical, and diagnostic skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using remote support tools and CRM software.
• Self‑motivated, organized, and capable of managing workload independently in a remote environment.
• Ability to work effectively under pressure and meet service level agreements.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

Our client offers a competitive salary and a comprehensive benefits package tailored for remote employees. You will enjoy the unparalleled flexibility of working from home, eliminating commute stress and costs. Opportunities for professional growth and training in new wellness technologies are readily available. Access to state‑of‑the‑art remote support tools and a collaborative online work environment are provided. Performance‑based bonuses and incentives are offered for exceptional service and contributions. Join a forward‑thinking company at the intersection of technology and wellness, making a real impact on client experiences worldwide. This is a chance to build a stable and rewarding career supporting innovative solutions in the thriving health and wellness industry.