Especialista en Operaciones de Tienda Online

Placements24; Naucalpan de Juárez; Hybrid; MXN 360,000 - 480,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Job summary

Placements24 in Naucalpan, Estado de México seeks a detail-oriented Specialist in Online Store Management and E-commerce Operations to handle daily digital storefronts, including product listing, order fulfillment, inventory control, and customer service.

You will ensure accurate product information, coordinate with logistics partners, monitor stock levels, and implement improvements to streamline processes and improve on-time delivery and customer satisfaction.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum 2 years of experience in e-commerce operations or online store management.
• Proficiency with e-commerce platforms (Shopify, Magento, WooCommerce) and OMS.
• Strong understanding of inventory management principles.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills.

Responsibilities

• Manage day-to-day operations of the e-commerce platform, including product uploads, updates, and merchandising.
• Oversee order processing, fulfillment, and shipping logistics to ensure timely delivery.
• Monitor inventory levels and coordinate with supply chain management to prevent stockouts or overstocking.
• Ensure accuracy of product information, pricing, and promotions online.
• Handle customer inquiries related to orders, shipping, and returns with excellent service.
• Collaborate with marketing and sales teams to support promotions and new product launches.
• Analyze operational data to identify inefficiencies and propose improvement solutions.
• Maintain relationships with third-party logistics providers and vendors.
• Generate operational reports on key metrics such as order volume and fulfillment times.

Skills

E-commerce operations

Inventory management

Customer service

Analytical thinking

Education

Associate's or Bachelor's degree in Business Administration/Operations

Tools

Shopify

Magento

WooCommerce

OMS

Excel

Job description

Placements24 in Naucalpan, Estado de México seeks a detail-oriented Specialist in Online Store Management and E-commerce Operations to handle daily digital storefronts, including product listing, order fulfillment, inventory control, and customer service.

You will ensure accurate product information, coordinate with logistics partners, monitor stock levels, and implement improvements to streamline processes and improve on-time delivery and customer satisfaction.