Especialista De Reconocimiento Al Huésped En Reservaciones

Four Seasons Hotels Ltd; Punta Mita; Sur place; MXN 250 000 - 450 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Employee discount for stays at FourSez

Complimentary dry cleaning for staff

Complimentary employee meals

Résumé du poste

Four Seasons Punta Mita resort seeks a detail-oriented guest services professional to manage guest profiles, follow up on Presidential Suite reservations, and ensure data privacy compliance. You will work with the Director of Quality to train staff on recognition processes while coordinating with operations for high-profile arrivals.

The role emphasizes accurate profile enrichment, privacy compliance, and delivering personalized guest experiences in a luxury setting.

Qualifications

• Experience reviewing and following up on Presidential Suite reservations
• Ability to enrich guest profiles and ensure data accuracy
• Collaborative mindset to work with Director of Quality and operations teams

Responsabilités

• Review guest profiles and preferences up to arrival
• Follow up on Presidential Suite reservations and inspect suites
• Assess feedback from Medallia and guest communications to enhance profiles
• Train and coordinate with the Director of Quality and staff on guest recognition processes
• Report high-profile arrivals to the operations team and meet guest recognition metrics

Connaissances

Guest profile management

Attention to detail

Communication with operations team

Data privacy compliance

Guest complaint handling

Outils

PMS system

Description du poste

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our "mi-casa, su casa" attitude invites you to feel the true spirit of Mexican hospitality.

JOB FUNCTIONS:

• Conduct detailed reviews of guest profiles and preferences in the PMS up to three days prior to arrival.
• Responsible for reviewing and providing personalized follow-up on Presidential Suite reservations before and during arrival, including inspecting the suite to ensure it meets the guest's requested preferences.
• Review glitches, Medallia surveys, and guest communications to accurately enrich guest profiles.
• Work closely with the Director of Quality to ensure all employees are trained in guest recognition processes and the management of the various platforms.
• Communicate all high-profile guest arrivals and Presidential Suite arrivals to the operations team.
• Meet the corporate metrics established for Guest Recognition.
• Provide support to the Reservations Department and assist with all associated responsibilities.
• Ensure the proper handling of guest data within the profile platform in accordance with Four Seasons' privacy policy.
• Handle guest complaints in accordance with Four Seasons policies and procedures.
• Comply with Four Seasons standards while working harmoniously and professionally with colleagues and the Planning Committee.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals