Especialista de Reconocimiento al Huésped en Reservaciones

Four Seasons; Corral del Risco; On-site; MXN 350,000 - 550,000; Full time

Benefits offered by this job

Competitive Salary, wages, and a compe

Excellent Training and Developmentoppo

Employee Discount for stays at any l

Complimentary Dry Cleaning for Emplopy

Complimentary Employee Meals

Job summary

Four Seasons Punta Mita is seeking professionals in guest relations to review guest profiles in the PMS ahead of arrival and ensure personalized arrangements meet guest preferences throughout their stay.

You will coordinate with the Reservations and Quality teams to address high-profile arrivals, handle guest data in line with privacy policies, and support the department with day-to-day guest recognition tasks while upholding Four Seasons standards.

Qualifications

• Review guest profiles and preferences in the PMS up to three days prior to arrival.
• Provide personalized follow-up on Presidential Suite reservations before and during arrival.
• Review glitches and guest communications to enrich guest profiles.
• Ensure staff are trained in guest recognition processes and platform management.
• Communicate high-profile guest arrivals to the operations team.
• Meet corporate metrics for Guest Recognition.
• Support Reservations Department and related responsibilities.
• Handle guest data in accordance with privacy policy.
• Handle guest complaints per Four Seasons policies and procedures.

Responsibilities

• Review guest profiles and preferences in the PMS before arrival.
• Coordinate with Reservations to confirm guest preferences are met.
• Assist with high-profile guest arrivals and room readiness notifications.

Skills

Guest profiling

Guest relations

Privacy compliance

Data entry

Complaint handling

Cross-team coordination

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our \"mi-casa, su casa\" attitude invites you to feel the true spirit of Mexican hospitality.

Job Functions

• Conduct detailed reviews of guest profiles and preferences in the PMS up to three days prior to arrival.


• Responsible for reviewing and providing personalized follow-up on Presidential Suite reservations before and during arrival, including inspecting the suite to ensure it meets the guest's requested preferences.


• Review glitches, Medallia surveys, and guest communications to accurately enrich guest profiles.


• Work closely with the Director of Quality to ensure all employees are trained in guest recognition processes and the management of the various platforms.


• Communicate all high-profile guest arrivals and Presidential Suite arrivals to the operations team.


• Meet the corporate metrics established for Guest Recognition.


• Provide support to the Reservations Department and assist with all associated responsibilities.


• Ensure the proper handling of guest data within the profile platform in accordance with Four Seasons' privacy policy.


• Handle guest complaints in accordance with Four Seasons policies and procedures.


• Comply with Four Seasons standards while working harmoniously and professionally with colleagues and the Planning Committee.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package


• Excellent Training and Development opportunities


• Employee Discount for stays at any Four Seasons worldwide


• Complimentary Dry Cleaning for Employee Uniforms


• Complimentary Employee Meals