ERP Support Analyst - Deltek (Vantagepoint)

SSOE Group; León; Híbrido; MXN 335.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Medical and dental insurance

Life insurance

20 Days for Christmas Bonus

Food coupons

Career development

Training and education

Ownership opportunities

Innovative projects

Best technology in design

SSOE Employees Clubs

Recognition and rewards

Descripción de la vacante

SSOE Group is seeking an experienced ERP Systems Support/Business Analyst to join our team in León. You will manage user provisioning, data integrity, reporting, and system configurations for Deltek Vantagepoint across Finance, CRM, and Project Management modules.

You’ll collaborate with Finance, HR, and Project Management to improve workflows, support upgrades, and train end users. The role requires strong English plus several years in ERP environments and basic admin skills.

Formación

• Bachelor’s degree in information systems, business administration, computer science, or related field.
• 3–6 years of ERP systems support or business analysis experience.
• Deltek Vantagepoint experience is required.
• Advanced English proficiency.
• Basic ERP administration and finance fundamentals knowledge.

Responsabilidades

• Supports daily operations of the Deltek Vantagepoint ERP system under supervision.
• Performs data entry, validation and integrity checks across modules.
• Generates standard and ad-hoc reports and dashboards to support operations.
• Provides first-level end-user support and escalates complex issues as needed.
• Helps with end-user training and training material creation.
• Assists with system testing during upgrades and new features deployment.
• Collaborates with Finance, HR, and Project Management to translate needs into system workflows.
• Maintains system documentation and user access permissions.
• Supports data migration and data quality initiatives.
• Monitors performance metrics and reports anomalies to management.
• Contributes to custom reports and dashboard development using Vantagepoint tools.

Educación

Bachelor’s Degree in Information Systems, Business Administration, Computer Science, or related field

Herramientas

Deltek Vantagepoint

Descripción del empleo

Overview

You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.

When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage-helping us attract and retain top talent and drive better business results.

Responsibilities

• Supports daily operations of the Deltek Vantagepoint ERP system by assisting with user account management, password resets, and basic system configuration tasks under supervision of the Section Manager or System Administrator.
• Assists with data entry, data validation, and data integrity checks across Vantagepoint modules including Accounting, CRM, Project Management, and Resource Management to ensure accurate and timely information.
• Generates standard and ad-hoc reports, dashboards, and data extracts from Vantagepoint to support business operations, financial reporting, project tracking, and resource planning needs across departments. Proficient in Excel.
• Provides first-level technical support to end-users, troubleshoots basic system issues, documents problems, and escalates complex issues to senior staff or Deltek support as appropriate.
• Assists with end-user training by conducting training sessions on basic system functionality, creating training documentation, user guides, and quick reference materials to facilitate system adoption.
• Supports system testing activities including test case execution, documentation of test results, and verification of system functionality during upgrades, patches, and implementation of new features.
• Collaborates with Finance, HR, Project Management, and other departments to gather requirements, understand business processes, and assist with translating needs into system workflow improvements.
• Maintains and updates system documentation including process workflows, standard operating procedures, configuration settings, and user access permissions under guidance of senior staff.
• Assists with data migration activities by preparing data files, performing data cleanup, validating imported data, and supporting conversion from legacy systems or external sources.
• Monitors system performance metrics, user activity logs, and data quality indicators. Reports anomalies, errors, or potential issues to management for resolution.
• Supports custom report development and dashboard creation using Vantagepoint reporting tools and Deltek Dela AI capabilities to provide actionable insights to stakeholders.
• Assists with system integration tasks by coordinating data exchanges between Vantagepoint and other business applications such as Microsoft Outlook, QuickBooks Online, and other Deltek products.
• Participates in implementation projects by supporting configuration activities, data preparation, user acceptance testing, and training rollout as directed by project leadership.
• Maintains knowledge of Vantagepoint features, updates, and best practices through self-study, training courses, and participation in professional development opportunities.
• Performs quality assurance checks on data entered into the system, ensures compliance with established procedures, and identifies opportunities for process improvement.
• Job may require use of AI or similar digital technology including Deltek Dela to perform the job function.
• Travel may be required.

What You Will Bring

• Bachelor’s Degree in Information Systems, Business Administration, Computer Science, or related field
• Minimum of three (3) to six (6) years related experience in ERP systems support or business analysis
• Basic ERP administration (user provisioning, role-based access, light configuration).
• Knowledge/Experience in Finance/accounting fundamentals (working knowledge): chart of accounts, cost centers, billing/invoicing basics, month-end concepts, reconciliation mindset (not an accountant role, but must understand the data).
• Knowledge/Experience in Project operations fundamentals, Business process analysis, Data quality & governance mindset.
• Advanced English.
• Deltek Vantagepoint experience is a must

What We Bring

• Monthly based gross salary
• Superior benefits such as Major and Minor medical expenses insurance / Dental and Visual insurance (Family Plan) / Life insurance / 20 Days for Christmas Bonus / Food Coupons and others.
• Career Development
• Training and Education
• Ownership Opportunities
• Innovative Projects
• Best Technology in Design

Additional Perks Offered

• Hybrid work model, flexibility to work from home, allowing for a better work-life balance.
• A collaborative and supportive culture, where you will be encouraged to bring new ideas and interact with our people in Mexico, US and India.
• As part of a multidisciplinary team, you will experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world.
• SSOE Employees Clubs. Participation in various type of activities to foster a sense of community: volunteering, family and holiday events, Diversity, Equity, and Inclusion programs.
• Recognition and Rewards, the company values its employees’ contributions and regularly recognizes and rewards their hard work through attractive incentives.