Epic Systems Support - Senior Associate

PwC; Región Centro; On-site; MXN 480,000 - 720,000; Full time

Job summary

PwC Acceleration Center Mexico is seeking an Epic Systems Support - Senior Associate to provide consulting and implementation services for Epic software across a diverse client base. You will analyze needs, train users, and support integration to improve healthcare operations.

You will build client relationships, grow your technical skills, and help lead teams through complex transformation projects in a collaborative, growth‑driven environment.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of experience.
• Oral and written proficiency in English required.

Responsibilities

• Analyzing client needs to implement Epic software solutions.
• Providing training and support to facilitate Epic applications integration.
• Collaborating with clients to optimize operational efficiency through Epic-based consulting.
• Utilizing analytical reasoning and business analysis to address client challenges.
• Managing electronic health record (EHR) systems to support healthcare technology solutions.
• Applying digital transformation techniques to improve client processes.
• Engaging in health data analytics to inform decisions.
• Developing meaningful client relationships to anticipate evolving needs.
• Upholding professional and technical standards in client engagements.

Skills

Analytical reasoning

Business analysis

Client relationship building

Communication in English

Education

Bachelor's degree

Tools

Epic Software

Electronic Health Records (EHR) management

Job description

Job Description & Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference every day.

As an Epic Systems Support - Senior Associate, you will specialize in providing consulting services for Epic software solutions, helping clients optimize operational efficiency through analysis, implementation, training, and support. Within our Business Application Consulting practice, you will engage with clients to understand their needs and deliver tailored solutions that align with their strategic objectives. Your role will involve leveraging your knowledge of Epic applications to facilitate seamless integration and utilization, enabling clients to achieve their goals effectively.

As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality work while embracing ambiguity and using these moments as opportunities for growth.

In this role at PwC Acceleration Center Mexico, you will be part of a dynamic team that values collaboration and innovation. You will have the opportunity to develop a deeper understanding of the business context and how it is evolving, using critical thinking to break down complex concepts and inform insights and recommendations.

Responsibilities

• Analyzing client needs to implement Epic software solutions effectively
• Providing training and support to facilitate seamless integration of Epic applications
• Collaborating with clients to optimize operational efficiency through business application consulting
• Utilizing analytical reasoning and business analysis skills to address complex client challenges
• Managing electronic health record (EHR) systems to enhance healthcare technology solutions
• Applying digital transformation techniques to improve client business processes
• Engaging in health data analytics to inform strategic decision-making
• Supporting public health initiatives through innovative technology implementation
• Developing meaningful client relationships to anticipate and address their evolving needs
• Navigating complex situations to deliver quality outcomes and foster personal growth
• Upholding professional and technical standards in all client engagements
• Interpreting data to generate insights and actionable recommendations

What You Must Have

• At least a Bachelor's degree
• At least 3 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for a Master's or Masters of Business Administration degree
• Demonstrating proficiency in Epic Software and Electronic Health Record (EHR) Management
• Utilizing analytical reasoning and business analysis for client solutions
• Embracing digital transformation and healthcare technology advancements
• Applying health data analytics to inform strategic decisions
• Navigating complex business transformation projects in healthcare
• Building meaningful client relationships through effective communication and teamwork