Epic Willow Pharmacy Systems Analyst – Inpatient & Retail

HCLTech; Ciudad de México; Presencial; MXN 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Christmas bonus 30 days

Vacation bonus 25%

100% Payroll schema with Social sec IM

12 vacation days at first year

Life Insurance

Profit Sharing (PTU) (15 days to 1月 of

Major medical insurance

13% Saving funds ($113,000 anualesapro

Meals Allowance ($3,400 mensuales apro

Descripción de la vacante

HCLTech in Mexico City is seeking an Epic Willow Inpatient and Retail Analyst to optimize Willow modules for inpatient and ambulatory pharmacy workflows, ensuring safe medication management and regulatory compliance in collaboration with pharmacy, clinical, and IT teams.

This role provides operational support for Willow Inpatient and Ambulatory modules, troubleshoots medication ordering, dispensing, and inventory issues, and configures medication records, formulary, order sets, and decision

Formación

• Bachelor’s in Pharmacy, Health IT, or related field (PharmD/RPh preferred).
• Epic Willow Inpatient Certification (required); Willow Ambulatory preferred.
• 4–8 years of Epic Willow support experience.
• Knowledge of pharmacy workflows, inventory management, and regulatory standards.
• Familiarity with Epic Hyperspace and interface engines (Bridges, Cloverleaf).

Responsabilidades

• Provide operational support for Willow Inpatient and Ambulatory modules.
• Troubleshoot medication ordering, dispensing, and inventory issues.
• Configure medication records, formulary, order sets, and decision support rules.
• Manage interfaces with Pyxis, Omnicell, and wholesaler systems; support HL7 messaging.
• Participate in upgrades, testing, and workflow validation.
• Document configurations and validation results per IT standards.

Descripción del empleo

HCLTech in Mexico City is seeking an Epic Willow Inpatient and Retail Analyst to optimize Willow modules for inpatient and ambulatory pharmacy workflows, ensuring safe medication management and regulatory compliance in collaboration with pharmacy, clinical, and IT teams.

This role provides operational support for Willow Inpatient and Ambulatory modules, troubleshoots medication ordering, dispensing, and inventory issues, and configures medication records, formulary, order sets, and decision