Epic Healthcare Support Engineer — Entry Level

Jobtailor; Región Centro; Presencial; MXN 120.000 - 180.000; Jornada completa

Descripción de la vacante

Jobtailor seeks an entry-level Epic healthcare application support specialist to join our team in Mexico. You will perform routine maintenance, testing, documentation, and basic troubleshooting under supervision, with a focus on Epic modules used in ambulatory and payer workflows.

You will document work in Jira, learn healthcare IT concepts, and participate in onboarding. This role suits candidates eager to specialize in Epic tech, comfortable with US business hours, and pursuing Epic

Formación

• Bachelor's degree or equivalent in a relevant field is preferred.
• Exposure to Epic terminology, workflows, or healthcare IT concepts is advantageous.
• Familiarity with software testing principles and validation processes is expected.
• Experience with Epic modules such as Ambulatory, Healthy Planet, MyChart, Cadence, or Prelude is preferred.
• Exposure to payer-platform workflows including claims, enrollment, or care management is beneficial.
• Comfort with following structured procedures and documenting technical work accurately.
• Willingness to pursue Epic certification or training based on performance and eligibility.

Responsabilidades

• Execute routine maintenance, validation, and support tasks for Epic healthcare applications under supervision.
• Assist with test execution, ticket updates, documentation, and basic application troubleshooting.
• Support scheduled upgrades, onboarding activities, and security or access-related requests within provider or payer workflows.
• Participate in department build support or payer-platform support activities as assigned.
• Document work clearly in Jira, knowledge articles, test evidence, and support records.
• Incorporate coaching from experienced professionals into daily tasks and participate in structured onboarding.

Conocimientos

Healthcare IT concepts

Software testing principles

Documentation

Attention to detail

Structured procedures

Educación

Bachelor's degree in Computer Science / IT / Healthcare Informatics or related field

Herramientas

Jira

Basic SQL

Descripción del empleo

Jobtailor seeks an entry-level Epic healthcare application support specialist to join our team in Mexico. You will perform routine maintenance, testing, documentation, and basic troubleshooting under supervision, with a focus on Epic modules used in ambulatory and payer workflows.

You will document work in Jira, learn healthcare IT concepts, and participate in onboarding. This role suits candidates eager to specialize in Epic tech, comfortable with US business hours, and pursuing Epic