Epic CRM Analyst for Patient Engagement & Support

ITJ; Tijuana; Presencial; MXN 300.000 - 450.000; Jornada completa

Descripción de la vacante

ITJ in Mexico is seeking an Application Analyst – CRM to support, configure, and optimize Epic CRM and patient communication solutions for a major client. The role involves analyzing business needs, configuring Epic applications, troubleshooting issues, and coordinating with cross-functional teams to improve patient engagement and operational efficiency.

You will work primarily with Epic CRM (Cheers), MyChart, and Care Everywhere, collaborating with Product Owners, Project Managers, Epic

Formación

• Bachelor's degree in IT/health informatics or related field.
• Experience supporting enterprise software or healthcare information systems.
• Strong analytical and problem-solving skills.

Responsabilidades

• Configure and maintain Epic CRM (Cheers) and related patient communication applications.
• Analyze incoming requests, incidents, and enhancement tickets to determine the best solution.
• Collaborate with Product Owners, Project Managers, Epic Technical Services, business users, and other analysts.
• Participate in requirements gathering, design discussions, and project planning meetings.
• Perform application configuration following Epic best practices and organizational standards.
• Support implementations, upgrades, optimization initiatives, and system enhancements. Execute testing, validation, and post-deployment monitoring.
• Document configurations, workflows, technical decisions, and support procedures.
• Investigate production issues and coordinate resolution with internal teams and Epic.
• Ensure high-quality customer support while maintaining system stability and performance.
• Continuously identify opportunities to improve workflows and business processes.

Conocimientos

Application Configuration

Incident & Problem Management

Requirements Analysis

Workflow Analysis

Software Testing & Validation

Documentation

Jira

Confluence

Microsoft Office Suite

Educación

Bachelor's degree in Information Technology, Computer Science, Health Informatics, Healthcare Administration, or related field

Herramientas

Jira

Confluence

Microsoft Office Suite

Descripción del empleo

ITJ in Mexico is seeking an Application Analyst – CRM to support, configure, and optimize Epic CRM and patient communication solutions for a major client. The role involves analyzing business needs, configuring Epic applications, troubleshooting issues, and coordinating with cross-functional teams to improve patient engagement and operational efficiency.

You will work primarily with Epic CRM (Cheers), MyChart, and Care Everywhere, collaborating with Product Owners, Project Managers, Epic