Epic Ambulatory Associate – Healthcare

Impact Advisors Mexico; Monterrey; On-site; MXN 360,000 - 480,000; Full time

Benefits offered by this job

MXN 4,000 monthly grocery vouchers

TotalPass

5 additional paid vacation days before

Paid training and continuous mentoring

15 days Aguinaldo

12 days paid vacation + premium

Paid public holidays

Overtime pay

IMSS / Social Security

Job summary

Impact Advisors Mexico is seeking an Epic AMB Associate to support ambulatory care workflows and healthcare IT solutions for U.S. healthcare organizations.

This role focuses on understanding clinical workflows, analyzing problems, and translating needs into effective system solutions within a healthcare IT consulting context. You will collaborate with physicians, nurses, clinical staff, and technical teams to implement, upgrade, and optimize Epic-related workflows while building specialized

Qualifications

• 1–3 years of experience in ambulatory care, outpatient healthcare, clinical operations, healthcare IT, EHR/EMR support, clinical applications, or related environment.
• Professional working proficiency in English, both written and spoken.
• Experience with healthcare information systems, EHR/EMR platforms, clinical applications, or ticketing/support environments.
• Understanding of ambulatory/outpatient healthcare workflows.
• Strong analytical and problem-solving skills.
• Ability to translate workflow requirements into clear system-related solutions.

Responsibilities

• Support ambulatory and outpatient clinical workflows within Epic.
• Analyze requests, incidents, and workflow issues related to ambulatory care.
• Support configuration, testing, validation, and implementation activities.
• Translate ambulatory workflow requirements into actionable system solutions.
• Collaborate with clinical and operational teams to optimize workflows.
• Participate in testing and QA activities for system enhancements.
• Create and maintain documentation and support resources.
• Engage with clinicians and operations teams supporting U.S. healthcare clients.

Skills

Ambulatory workflows

Outpatient workflows

Clinical applications

EHR/EMR systems

Application support

Requirements analysis

Workflow optimization

Testing & validation

Documentation

Problem solving

Stakeholder communication

Professional English

Job description

Impact Advisors Mexico is looking for an Epic AMB Associate to support ambulatory care workflows and healthcare technology solutions for U.S. healthcare organizations.

This role is designed for professionals with experience in ambulatory care, outpatient healthcare operations, clinical workflows, EHR/EMR systems, healthcare IT, or clinical applications who are interested in developing specialized expertise in Epic and healthcare consulting.

Epic AMB experience or certification is not required to apply. Candidates may have opportunities to develop Epic expertise and pursue certification based on applicable role requirements, business needs, eligibility, and Epic processes.

What You'll Do

• Support ambulatory and outpatient clinical workflows within Epic.
• Analyze application requests, incidents, and workflow issues related to ambulatory care.
• Support application configuration, testing, validation, and implementation activities.
• Work with clinical and operational teams to understand ambulatory workflow requirements and translate them into application solutions.
• Support workflows related to outpatient encounters, appointments, clinical documentation, orders, referrals, and patient care processes.
• Investigate application and workflow issues, identify potential root causes, and coordinate appropriate resolutions.
• Participate in testing and quality assurance activities for system enhancements.
• Support workflow analysis and optimization initiatives.
• Create and maintain application documentation, workflow materials, and support resources.
• Collaborate with physicians, nurses, clinical staff, ambulatory operations teams, operational stakeholders, and technical teams supporting U.S. healthcare clients.
• Support implementation, upgrade, optimization, and enhancement activities as applicable.
• Maintain accurate documentation of requirements, issues, testing activities, and resolutions.
• Contribute to continuous improvement initiatives focused on ambulatory workflow efficiency and user experience.

Required Qualifications

• 1–3 years of professional experience in ambulatory care, outpatient healthcare, clinical operations, healthcare IT, EHR/EMR support, clinical applications, or a related environment.
• Professional working proficiency in English, both written and spoken.
• Experience working with healthcare information systems, EHR/EMR platforms, clinical applications, or ticketing/support environments.
• Understanding of ambulatory and/or outpatient healthcare workflows.
• Strong analytical and problem-solving skills.
• Ability to understand complex clinical and operational workflows.
• Ability to translate workflow requirements into clear system-related solutions.
• Strong attention to detail and data accuracy.
• Clear and professional communication skills.
• Ability to collaborate effectively with clinical, operational, and technical stakeholders.
• Proactive and adaptable approach.
• Commitment to continuous learning.

Preferred Qualifications

• Experience with Epic or another EHR/EMR platform.
• Epic AMB experience or certification.
• Experience supporting ambulatory or outpatient clinical applications.
• Experience with outpatient encounters, scheduling, clinical documentation, orders, referrals, or related workflows.
• Experience supporting physicians, nurses, or ambulatory clinical staff.
• Clinical informatics or healthcare application support experience.
• Healthcare technology or consulting experience.
• Experience participating in EHR implementations, upgrades, testing, or optimization initiatives.

We welcome candidates with experience in areas such as:

Ambulatory & Outpatient Healthcare

• Ambulatory Care
• Ambulatory Operations
• Clinic Operations
• Primary Care
• Specialty Care
• Clinical Operations
• Clinical Coordination
• Epic
• EHR/EMR
• Clinical Applications
• Application Support
• Application Analyst
• Clinical Systems Analyst
• EHR Analyst
• Healthcare Business Analyst
• Clinical Informatics

Clinical Workflows

• Ambulatory Workflows
• Clinical Documentation
• Clinical Orders
• Referrals
• Appointment Workflows

You do not need to already be an Epic expert.

What matters most is your ability to understand clinical and ambulatory workflows, analyze problems, communicate with stakeholders, learn new technology, and translate clinical or operational needs into effective system solutions.

Key Skills

• Ambulatory workflow analysis
• Outpatient healthcare workflows
• Clinical applications
• EHR/EMR systems
• Application support
• Requirements analysis
• Workflow optimization
• Testing and validation
• Troubleshooting
• Documentation
• Problem solving
• Stakeholder communication
• Professional English
• MXN $4,000 monthly grocery vouchers
• TotalPass
• 5 additional paid vacation days before completing your first year
• Paid training and continuous mentorship
• 15 days of Aguinaldo
• 12 days of paid vacation plus vacation premium
• Paid public holidays
• Overtime pay
• IMSS / Social Security

Why Impact Advisors Mexico?

At Impact Advisors Mexico, you can apply your healthcare or ambulatory care experience while developing specialized expertise in Epic and Healthcare IT.

You will collaborate with U.S. healthcare organizations and multidisciplinary teams while gaining experience in workflow analysis, application support, testing, implementation, optimization, and consulting.

This role provides an opportunity to build on your existing healthcare knowledge while developing technology and consulting capabilities in a specialized healthcare environment.

About Impact Advisors Mexico

Impact Advisors Mexico is part of the Impact Advisors network and supports healthcare organizations through specialized healthcare IT, consulting, and operational expertise.

Our teams collaborate with U.S.-based healthcare organizations and technology professionals to support solutions that improve clinical, financial, and operational outcomes.