Clinical Application Analyst - Willow

Impact Advisors Mexico; San Pedro Garza García; Híbrido; MXN 335.000 - 513.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MXN $4,000 monthly grocery vouchers

5 additional paid vacation days

Paid training and mentorship

Descripción de la vacante

Impact Advisors Mexico is seeking an Epic Willow Associate to support medication management workflows and healthcare IT solutions for U.S.-based healthcare organizations. This role focuses on configuring medication information, managing tickets, and collaborating with clinical and IT teams.

The position offers opportunities to develop Epic expertise and work across clinical, pharmacy, operational, and technical stakeholders in a hybrid environment.

Formación

• 1–3 years of healthcare, pharmacy, or healthcare IT experience.
• Proficient English communication (written and spoken).
• Experience with ticketing or case-management systems.
• Understanding of medication management workflows.
• Knowledge of healthcare compliance requirements.
• Strong analytical, research, and data accuracy focus.
• Clear, professional collaboration with clinical and IT teams.

Responsabilidades

• Support medication management workflows and application requests.
• Assist with configuration of medication information (names, dosages, presentations).
• Manage tickets, documentation, and system updates.
• Provide application support to physicians, nurses, pharmacy teams, and other stakeholders.
• Investigate and troubleshoot application and workflow issues.
• Validate changes to ensure accuracy and compliance.
• Collaborate with clinical, pharmacy, operational, and technical teams.
• Support testing and validation of changes.
• Maintain documentation and support materials.
• Participate in knowledge sharing and continuous improvement activities.
• Support health IT initiatives for U.S.-based organizations.

Conocimientos

Professional English proficiency

Healthcare IT understanding

Analytical skills

Attention to detail

Stakeholder communication

Continuous learning

Herramientas

Ticketing systems

Descripción del empleo

Location: [Mexico City / Monterrey, Mexico]

Work Model: [Hybrid / On-site / Remote]

Employment Type: Full-time

Schedule: Monday to Friday

About the Role

Impact Advisors Mexico is seeking an Epic Willow Associate to support medication management workflows and healthcare technology solutions for U.S.-based healthcare organizations.

Epic Willow supports medication management processes within healthcare organizations, including medication information, pharmacy-related workflows, and collaboration between clinical and pharmacy teams.

This role is designed for a healthcare or pharmacy professional who is interested in developing specialized expertise in Epic and healthcare IT consulting.

Epic experience or certification is not required to apply.

What You'll Do

• Support medication management workflows and application requests.
• Assist with the configuration and maintenance of medication-related information, including medication names, dosages, and presentations.
• Manage application tickets, documentation, and system updates.
• Provide application support to physicians, nurses, pharmacy teams, and other healthcare stakeholders.
• Investigate and troubleshoot application and workflow issues.
• Validate application changes and support accuracy and compliance requirements.
• Collaborate with clinical, pharmacy, operational, and technical teams.
• Support testing and validation of application changes.
• Maintain application documentation and support materials.
• Participate in knowledge-sharing and continuous improvement activities.
• Support healthcare technology initiatives for U.S.-based healthcare organizations.

What You'll Bring

Required Qualifications

• 1-3 years of relevant professional experience in healthcare, pharmacy, healthcare IT, or a related environment.
• Professional working proficiency in English, with the ability to communicate effectively in written and spoken English.
• Experience with ticketing, application support, or case management systems.
• Understanding of medication management workflows.
• Knowledge of healthcare compliance requirements.
• Strong analytical and research skills.
• Strong attention to detail and commitment to data accuracy.
• Clear and professional communication skills.
• Ability to collaborate effectively with clinical, operational, and technical stakeholders.
• Proactive, adaptable, and continuous-learning mindset.

Preferred Qualifications

• Epic experience or certification.
• Epic Willow experience.
• Experience with pharmacy information systems.
• Experience supporting medication management applications or workflows.
• Healthcare technology or consulting experience.
• Experience working with clinical or pharmacy teams.

Epic Development Opportunity

Epic experience or certification is not required to apply.

Employees in this role may have opportunities to develop Epic application expertise and pursue Epic certification based on applicable role requirements, business needs, eligibility, and Epic processes.

Key Skills

• Pharmacy operations
• Ticket and incident management
• Application testing and validation
• Requirements analysis
• Stakeholder communication
• Continuous learning
• Professional English proficiency

What We Offer

Additional Benefits

• MXN $4,000 monthly grocery vouchers
• 5 additional paid vacation days before completing the first year
• Paid training and continuous mentorship

Statutory Benefits

• 15 days of Aguinaldo
• 12 days of paid vacation plus vacation premium
• Paid public holidays

Why Impact Advisors Mexico?

Impact Advisors Mexico supports U.S.-based healthcare organizations through specialized healthcare IT, consulting, and operational expertise.

This role offers the opportunity to:

• Work with U.S.-based healthcare organizations.
• Develop specialized expertise in Epic and healthcare technology.
• Apply healthcare or pharmacy knowledge in a technology-focused environment.
• Collaborate with clinical, pharmacy, operational, and technical professionals.
• Develop consulting and stakeholder-management capabilities.
• Participate in healthcare technology initiatives and continuous improvement activities.

About Impact Advisors Mexico

Impact Advisors Mexico is part of the Impact Advisors network and supports healthcare organizations through specialized healthcare IT, consulting, and operational expertise.

Our teams collaborate with U.S.-based healthcare organizations and technology professionals to support solutions that improve clinical and operational workflows.