Hr Services Analyst I

Te Connectivity Ltd; Hermosillo; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Te Connectivity Ltd. en Hermosillo, México, busca un Analista de HR Services I para apoyar procesos de servicios de RRHH, gestionar solicitudes, y garantizar el cumplimiento de SLA a través de una gestión centralizada de transacciones y conocimiento del negocio LATAM.

El rol requiere formación en RRHH, inglés fluido y habilidades de comunicación; se trabajará de manera onsite, colaborando con equipos globales y mejorando procesos para una experiencia de empleado eficiente.

Formación

• Bachelor’s degree preferred (or equivalent).
• Fluent level of English (excellent oral and written).
• Ability to communicate to a variety of audiences.
• Please submit your resume in English
• Detail oriented and results driven.
• Self-learner mindset and curious.
• Ability to manage priorities against tight deadlines.
• Effective problem-solving skills.
• Strong customer service orientation.
• Proficient with MS Office, especially with Excel (Dynamic Tables)
• Familiarity with SharePoint or other Knowledge Management System

Responsabilidades

• Managing the transactions required to complete the hire process of LATAM TE employees.
• Receives queries via telephone and case management ticketing system.
• Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
• Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
• Identifies and escalates priority issues and routes to appropriate team for quick resolution.
• Partners with HR Services global regional teams as appropriate on cross regional activities and projects.
• Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.
• Follows up on inquiries to ensure timely and accurate response and resolution to all requests
• Solves problems that are unstructured and that may require conceptual critical thinking.
• Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
• Identifies and implements continuous process improvements to enhance service delivery.
• Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
• Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
• Adheres to HR Services metrics as determined by HR Services Leadership.
• Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
• Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region

Conocimientos

Fluent English

Strong communication

Customer service orientation

Ability to manage priorities

Problem solving

Self-learning mindset

Detail oriented

Educación

Bachelor's degree or equivalent

Herramientas

MS Excel

SharePoint

Descripción del empleo

HR Services Analyst I

Empresa : Te Connectivity Ltd Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - HR Services Analyst I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Key responsibilities include:

• Managing the transactions required to complete the hire process of LATAM TE employees.
• Receives queries via telephone and case management ticketing system.
• Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
• Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
• Identifies and escalates priority issues and routes to appropriate team for quick resolution.
• Partners with HR Services global regional teams as appropriate on cross regional activities and projects.
• Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.
• Follows up on inquiries to ensure timely and accurate response and resolution to all requests
• Solves problems that are unstructured and that may require conceptual critical thinking.
• Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
• Identifies and implements continuous process improvements to enhance service delivery.
• Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
• Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
• Adheres to HR Services metrics as determined by HR Services Leadership.
• Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
• Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region
• to guarantee employee adherence and legislative compliance.

What your background should look like:

• Bachelor’s degree preferred (or equivalent).
• Fluent level of English (Excellent oral and written communication skills).
• Ability to communicate effectively to a variety of audiences.
• Please submit your resume in English
• Detail oriented and results driven.
• Self-learner mindset and curious.
• Ability to manage priorities against tight deadlines.
• Effective problem-solving skills.
• Strong customer service orientation.
• Proficient with MS Office, especially with Excel (Dynamic Tables)
• Familiarity with SharePoint or other Knowledge Management System

#LI-Onsite

Location: Hermosillo, Sonora.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Sobre la empresa

Te Connectivity Ltd

TE connectors and sensors are embedded in many types of technological devices, where reliable and persistent data, power, signal, and sensing connectivity are required.